I had sent a message at the time but nothing came of it. It’s been over a year I lay it and it’s fine. The value of yyf stuff on second hand market is always super low anyway. I have no expectations of ever selling it
In the future it’s better to message the companies before posting publicly. Things tend to go smoother.
With that said you paid for a product, it bothers me that Ben is acting like he was doing you a favour.
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If this was sold as a new yo-yo then I cannot believe Yoyofactory would not immediately replace it. Any manufacturer who sent this out as a new yo-yo; much less A-grade, should be ashamed. I hope that this is just an isolated instance, or misunderstanding.
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Yeah… I understand. It sucks even more that I never even use Facebook. If I did I’d have dealt with it immediately. The only reason I even found out about it was through YYF Ben himself because the shipping was stuck on “clearance delay” for almost a week.
Also, what kind of admin gives the approval for a post almost 2 weeks after I originally uploaded it?! The general toxicity of comments on that post was quite stressful to read and still is. What a sick joke
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That’s true. And I do admit I might’ve been a bit rushed to complain about it in the forums initially.
As for the updated post on FB, I had no choice as YYF Ben blocked me on both Whatsapp and messenger. For the moment, he doesn’t seem too keen on hearing any more of this regardless of what the truth is. 
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Imagine how Ben and Taka feel 
.
Man i know some people support you, some dont. My issue is that you arent taking ownership of your own actions.
Its not the mods fault. They were probably busy. They didnt go out of their way to type the entire post out and leave it there for approval. You wrote it, and kinda just sh*+ on both SpinGear and YoyoFactory. I doubt either onw of them appreciates it, and I am sure Ben likes to keep a good relationship with SpinGear too.
Personally, your posts rubbed me the wrong way too. Some people expect perfectly prestine yoyos out of the box, thats understandable enough. But just like any other product, some slight imperfections may exist. Those tiny scratches dont affect play at all, it only bothered you. Nowhere near enough justification to the big ruckus and bad publicity YOU brought to both companies.
Maybe he misunderstood the situation, but I am not surprised Ben got his feelings hurt after offering to send you a brand you yoyo for free.
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Just to note “cancelling” shipping isn’t free nor cheap. That’s some hi level petty right there as the value of those yo-yos after the May sales probably are similar to the redirection fee lol.
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I mean he ordered from spin gear and yyf replaced it without question. Ben kind of was doing taka a favor to be honest. So I get why Ben would feel kind of betrayed
It would be like buying an oven from home depot and ge replacing it cause it was scratched.
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Thanks for the honest comment. But what do you mean by “I don’t take ownership of my own actions”? What actions did I not take ownership of? I don’t mean it in a rhetorical way, I genuinely don’t understand what you mean.
Also, obviously the mods didn’t go out of there way to screw me over. It was bad timing, but bad nevertheless. And it definitely upset YYF Ben and frankly it’s very annoying to be on the receiving end of all the hate on FB too. I made that post way before any of this, and it made me seem like I was bringing this issue up again for no reason, which is not true.
Your point about products having imperfections is something I agree with. I’ve already written it here in an earlier post.
For the record, YYF was never on the hook for the scratched yoyo. These things happen (as it turns out). It was Spingear that sold me a scratched yoyo whilst falsely advertising it as not scratched.
Yet YYF decided to take matters into their own hands and make right what was never their wrong to begin with. If that is not the greatest example of customer service, I do not know what is.
The issue was how Spingear confirmed the yoyo was NOT scratched and proceeded to send me a scratched yoyo, and refused to do anything about it. It wasn’t “how could this yoyo be scratched” out of the blue.
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I think it’s pretty normal for the manufacturer to handle the warranty because they were the one who sold the flawed product to the store. Depends on the agreement the manufacturer has with the retailer whether it goes through the store or manufacturer directly though.
I have to hard disagree with this, those scratches aren’t surface level damage they’re clearly breaking through the ano on the rim. We aren’t talking like a fingernail line on a ti yoyo or like some smudges/grime on the surface here, this damage doesn’t magically appear and instead comes from some level of physical contact or mishandling. If @CPCP did indeed contact spingear ahead of the purchase to verify the yoyo they were buying was in mint condition then I don’t see any issues with the post.
It’s not the Facebook mods fault, this in my opinion is squarely on Ben’s shoulders for his childish response (once again, not the first or the last from Ben, love the dude but it is what it is. I will note I’ve never had a personal bad experience with him, but others definitely have). Also, if your product is going to have slight imperfections, own up to it and mention it. For example, Japan Technology has this disclaimer at the footer of every yoyo they sell:
*JAPAN TECHNOLOGY inspects all products according to the standards of each product’s characteristics, and physical blemishes are trumped by performance tests. Please refrain from purchasing if you are overly concerned about blurring, uneven colors, or minor scratches.
YYF makes no such disclaimer, and so in my opinion expecting a pristine product is justified.
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Not necessarily aimed at anyone in particular but I will just say I think it’s worth giving Ben a bit of grace in this instance. He heads up one of the biggest and most publicly visible yo-yo companies around (at least within the scene itself). He therefore likely doesn’t have the time/isn’t able to give the energy to looking further into the details of everything that comes his way and he probably does get quite a few chancers trying their luck with YYF.
Of course the current situation is unfortunate but I think it’s worth keeping the above in mind before things turn towards getting mad at YYF. As CPCP said, Ben was going to replace the yo-yo no questions asked prior to the misunderstanding after all.
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But they would have never sold it as New. Heck no. Home Depot would slap a scratched sticker on it and I’d pay 60%off. (True story).
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I just meant the posts didnt write themselves. You wrote em. Yet you say its the group mod that created the issue. It wasnt.
As for the rest and anyone responding to me, im not going to argue the point. The issue is the toxicity this thread has created and I am not going to add to it.
Everyone is entitled to their own thoughts. I said my peace and expressed my opinion.
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Thanks for the clarification. Yes, “the posts didn’t write themselves”, but as you can see, the timing of the upload is what precipitated this entire misunderstanding. Otherwise, it’d have just been another post like the one here or on Reddit.
On the delayed FB post, Ben was upset at why I’m “doing this while he’s already sending the package”. So maybe that provides a bit more context.
Sorry mate but I have to say that Ben was more than right in this occasion, as someone said you wrote the post and you had to delete it approved or not once the matter was solved, not just leave it pending on facebook.
Is about to take responsability, I agree that the yoyo needed to be changed and that exactly what happened has seems that Ben promptly answer you and provided to ship you a new and mint one.
You had to immediately delete both the post here on the forum and on facebook (approved or not) or at least cancel the post on facebook and as you did said that Ben replaced your one in here (at least it was a proof that is very easy to deal with YYF in case of those issues).
Mods on the BST have zero fault on this, as they have only to approve the post and they do not have the insight of everything we can post.
I think you did learnt a good lesson this time, you have to take care of what you write online, we have all the instruments to cancel a post or amend it every single time, after the matter was solved it was easier to go on FB and cancel the post or just fix it saying it was sorted out (Facebook send a notification when the post get approved), if you forget that the post was there than again I am sorry but is up to you and you only.
Next time you will remember what you wrote online, what I will do is maybe to write an excuse email to YYF and hope that they see it.
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That’s true. I’m regretting having uploaded anything to Facebook in the first place, as I hardly ever even use the platform.
And yes, the mods of that forum are not to blame. It’s just a frusturating turn of events, and it would be foolish of me to blame them. Also, I hardly ever make posts online in general, so it was a stupid rookie mistake too, to not go back and delete it. After seeing the dozens of posts per hour I just expected mine would get lost in the mix and didn’t think much of it… well sh*t.
Thanks for the advice. It is what it is as they say. I shall be more careful about posting stuff online.
As we say in the biz, “regret nothing”. You learned a valuable lesson, don’t buy factory throws.
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Sorry to hear what a rough experience you have had, because you genuinely don’t seem to have any bad intent here. I will say that in the future it’s probably best to not create so many posts on various platforms before first just emailing the purchasing store / manufacturer. In this case it seems likely that a language barrier contributed to the issues there, and as others mentioned, having posts still up while Ben was helping probably also contributed. None of this is obviously entirely your fault at all, but I do think it could have been avoided. It almost came across like you reached out and posted on everywhere except your local news station. Just a tad excessive to do all at once. Some valuable lessons to be learned here for sure. Sorry again to hear about your experience.
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Can we delete this thread now that its resolved?
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