He definitely said a clear and convincing “No.” At least that’s what I read. Especially if he has said “no” more than once, then if he has to repeat himself, he has every right to say no in various different ways.
If you don’t understand “no,” the first time, it might be repeated in such a way that you’d get the message and stop asking the same thing over and over again. I have no problem with his responses. He could have gotten extremely nasty, or ignored them, but he did neither. I don’t like repeating myself either, but depending on your audience, you may need to say it a few different ways.
Part of the game becomes, when he says “no,” when the request is not granted, instead of having a problem with the “no,” people will find a brand new problem, and take issue with the way he said “no.” I’ve seen this in life too many times before. Now it becomes, “yeah, he had a right to say no…but I don’t like the way he said it.” :
But, you’re right, he may lose a customer. But, for every one he loses, he gains one too.
I see manufacturers on the forum pop on here and chat with you only when they have a new release to promote, or not ever. But, Ben who gets on here now and then regardless, and actually digests some suggestions from people, gets picked on for his personality. Some of your favorite manufacturers show no personality to you at all…barely give you the time of day on the forum. Then, when they do, honestly in those rare moments, I’ve seen some personalities I don’t care for that much either. They type a three word answer to you you…maybe…then disappear. At least with Ben, he will school you guys, drop some knowledge on you about yo-yo history. I’ve seen Ben come on here and drop knowledge in a thread, and shut the whole thread up. I have greater respect for smart people than nice people. Nice is often a facade anyway. It’s too hard to fake smart. Ben knows his business, and he shows his thanks by giving you some great deals and introducing you the next great release. He owes us no more than that.
Every time you hear something you don’t want to hear, it’s not “mistreatment.” Every time you say “jump Ben,” and he doesn’t ask how high…it’s not a mistreatment. People are asking him the same questions over and over again, and it’s not very nice to people who actually bought the yo-yo. I might have a question too, so I feel mistreated too, now my questions are not answered…anybody care? Of course not.