This may have been covered before I’m sure, however I would like to give the folks at YOYOx a 5 star review based on quality customer service.
About 2 months ago my son had someone come and do a yoyo demo with an option to purchase a yoyo with some procedes to benefit the school. SO I jumped on that and got hooked into yoyo with my son and now my daughter as well.
Since then I made a purchase of among others a mighty flea. Now I saw someone throwing down in person, but mine just didn’t perform well. SO I removed the bearing to clean , but it had a terrible ‘notch’ in it. SO bad if you stuck it on a pencil and spun it with your finger it would spin then 1/2 the time it would kick back and spin the other way at the end. I could not get more than 10 or 12 second sleep time… SO after 2 or 3 weeks of trying to get it clean I emailed YYX and they without question or hesitation rushed me out a new flea bearing- Unfortunatly it was the older flea bearing the wrong size. SO I contacted them again and they had received a batch of older flea bearing by mistake from YYF. They were sorry for the problems and said as soon as they get them or even sooner I would get my bearing.
Today I received not one but two from YYF directly…The proper size and guess what - they spin almost 10 seconds without the flea attatched!
Thanks so much YYX and YYF for taking care of me and not giving up or blowing me off.