So, I’ve been shopping for a yoyo for my son. I went directly to the top because the forum was tremendously helpful, but trying to obtain the recommended models was impossible because they were either discontinued, out of stock or way too much to spend for a 6 year old. However, next year, I think my son is gonna be into $100+ throws as he’s already all over mine.
Andre himself made a recommendation, which I followed up on and purchased the recommended model, and we bundled it with another order that I placed so they shipped at once. Monday: out the door they go from YYE over to my house. Wednesday they arrived. Unfortunately, I was NOT pleased with the item I ordered for myself. Defect? No. What happened was that I clicked the WRONG colorway, and the best I can tell is that is exactly what happened. The YYE cart has a system of “checks” in place, so I had plenty of opportunity to fix this issue, but somehow I overlooked it.
A quick friendly exchange of emails, and YYE send me the replacement item on Thursday, while I sent my incorrect colorway item back Wednesday, less than 2 hours after receiving it. Thank goodness for Postal services like Delivery Confirmation. Since I was able to provide proof of the item being on its way, it makes it easier for YYE to go ahead and “advance ship” the replacement product. I even offered to pay the shipping to fix MY mistake, but in this case, YYE said they’d take care of it.
Granted, this is a bit of an exception.
Keep customer service in mind. Sometimes there’s more to things than just prices, but due to competition in retail, almost everyone is charging the same. YYE is not the only place with good customer service though, but I do want this to focus on YYE. There have been a few places I’ve not been pleased with, and so I don’t buy from those places anymore.
A note for international buyers, first timers and more:
Help and questions are a quick message away. Contact YYE if you have questions or concerns. They WILL take care of you best they can. Be positive, friendly, reasonable and open to suggestions as well as offer reasonable solutions. Approach things from how you’d like to be treated. This isn’t the “you catch more flies with honey vs vinegar” thing, it’s about good etiquette.
I’ve done a few purchases this past week from different places. ALL have been positive. YYE wasn’t the only place I had an “issue” with, and in that other instance, it’s also being taken care of quickly and properly. Good customer service is universal.