Brandon19… First you did the right thing and then you did the wrong thing.
You sent the yoyo with ‘tracking’ and the tracking number identified the package as delivered? And then you ‘worked things out with the other party by splitting the cost’?
BEFORE you read the following information, make absolutely Positive that you sent the package to the Correct address? Make sure the guy you traded with did not give you the wrong mailing address? If>>>> he Gave you the Wrong address accidentally, everything from that point is a Fail! Once you have Confirmed he sent you the correct address and you ‘Put the right addy on the box, then continue to read the following’
(Note; if you wrote down the Wrong address, accidentally, then you failed. Please realize that possibility. Note 2; I Always(always) use my cell phone, to take a clear image of the address label on packages that I am sending. That way I have proof for any assertions that I may have labeled someone’s’ package incorrectly. < You can’t put up a very good defense, if you can’t at least prove you wrote the correct information on the mailing label.)
Postal 101; sit down… Class now in session>
Brandon, Vegabomb asked you for the tracking number? Unless you PM’d him, I noticed you didn’t provide the Tracker???
Did you Double check the mailing address? The package you sent could have gotten to the Destination, but if he gave you or you put the wrong Address on the box, then the package could have actually been delivered… But to the wrong address.
Questions of ‘delivery’ have to be initiated by the sender. You need to call 1 800 275 8777. When the Automated voice starts yapping about stuff, just keep saying ‘Customer service’. < the recording will give you Options… Just Repeat, ‘Customer service’. Suddenly you will get a Live person on the line.
You say this, ’ Hello, I am very concerned about a delivery. I mailed a package to an address. I sent it Priority(or whatever) and I have the tracking number, right here. The Online USPS Tracking states the Package has been delivered, but the intended Recipient says ‘the package never arrived’? Here is the Tracking number, ‘____ ____ ____ ____ ____’. What do I need to do in order to have this Package tracking reviewed, to verify that the package did indeed get to the ‘mailed to’ address?
I do not have an identical item to send as a replacement. So I really need to Identify the actual Location of this package.
If the person you talk to seems to care less… Be nice… Then ask for a Supervisor. (Always make sure at the beginning of the conversation, that you get the name of the person you are talking to. Have a pen and paper and Write their name down. Don’t try to remember it. Once you get their name, address them by name. If you talk to the Postal employee by name, they are more likely to not get snotty with you. Stay very calm and polite. < the person you are talking to! did not have anything to do with your missing package. If you ask for help, nice, there is a very good chance you will find the person willing to Help figure out what went wrong?
… Brandon, I would not have ‘worked anything out’ before having the facts sorted out. A threat of negative feedback is not as important as first sorting out ’ all available evidence ‘. <Like I have already mention, you have to make sure he gave you the correct address and you mailed it to the correct address? The Tracking info will tell the postal service Exactly what address they delivered the package to. If it was accidentally delivered to the wrong address, they can follow up on that. < If a Postal Inspector shows up at somebody’s’ door, they usually give back ‘wrong packages’. It is a Federal Crime to mess with the Mail.
I have been mailing ‘stuff’ anywhere and everywhere for over 45 years. My Favorite Uncle(my Moms’ brother) Jim, just retired from 40 years with the Post office. Uh, you could say, I have heard a few stories and Learned a few things from him, over the years. I would not type all of this for nothing.
1 you use the Postal service. 2 you pay for the Postal services. 3 Then you should not hesitate to ask them for the help you already Paid for.
Giving in to a feedback threat is like putting a band aid on a bullet hole.
…even though you have worked out a deal with the other party, that has No bearing on what I told you. I would Still follow up and call the Post office at that toll free number. I would Refuse to settle for not knowing the Exact final whereabouts of the Package. And I would not give up easy.
Sometimes dealing with the Postal service is like a Game. Everybody likes games, right? Few like losing.
Make an effort to achieve a Result.
PS, Verify his Correct address. If you can’t get anywhere or you are just not good on the phone, PM me with all the mailing information(both parties) and the Tracking number and I will ‘see what I can do’. I seldom Fail.