is something wrong with my 888x? cuz I took off the hubstack assembly so i could do thumb grinds and such, and the inner annodization just comes off if i rub my finger on it. could someone help?
Customer service emails get checked at least every day, and most days multiple times a day. Lately even on the weekend.
I have been doing it personally lately and everyone has been getting a reply.
The only emails that don’t get a reply are those who have not entered a working return email address.
If you have recently emailed and havn’t got a reply firstly check your mail filters to make sure your reply did not go into spam and then resend your message via the form on yoyofactory.com or email contact@yoyofactory.com. As stated above also, you can also contact your retailer.
As for anodize removal. With the 888x we went for flashy gloss insides and a durable performance bead blasted grinding surface. To maintain the precision and performance of our yo-yos we annodize in a way that guarantees smooth spin and precision. Thumb grinding was not a consideration as the yo-yo is designed with hubstacks and the focused energy of your fingernail during thumb grinds may remove some of the anodize from the yo-yo.