I know that the Yoyoing community generally has outstanding customer service but I thought it might be fun to share some horror stories.
This came to me after I was yelling at my computer screen because I could not believe this person.
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with ‘AT&T’
Me: Anyone there?
AT&T: Hi Mr. Mussington, thank you for chatting with AT&T today. I can help you on bill. It’s my priority to resolve this today. Are you chatting about the number ********72?
AT&T: Thank you and how can I help you with your concern today?
Me: i have two concerns. my first is with the bill for Nov. 7 - Dec. 06.
Me: under my monthly charges i was billed 30.00 for my unlimited 4G data plan
Me: under “other charges/plan changes” i was charged 14.00 for another unlimited plan and then credited for only -11.05
Me: so i had to pay and additional 2.95 for my Data that month.
AT&T: I see let me review your bill here we are talking about your current bill right?
Me: Nov. 7 - Dec 6
AT&T: Thank you let me check that bill.
AT&T: This is under the number **72 correct?
Me: im on the website now and it is listed under “other charges and credits”
AT&T: Thank you.
AT&T: Thank you for waiting about your first question I do see the $30 charge for the unlimited 4g data plan and the $14 the data plan was activated last 11/23 from that day up until the cut off of 12/06 you were charge of the $14.
Me: the plan says Activated 11/23, Deactivated 11/24
Me: why was i charged for one day? I already had a pre-existing Data plan
AT&T: I am still checking on your previous bill Mr Mussington.
AT&T: Thank you.
AT&T: I have check your account Mr M, and I did not see any data plan added.
Me: you already said you saw it.
AT&T: Yes Mr Mussington it was added last 11/23/13
AT&T: So when we added that feature you were charge for that feature.
Me: i already had that feature
Me: why was it added
Me: and why was i charged
AT&T: Let me check on what happen on that day.
Me: i upgraded my phone
AT&T: I see, and it is an android device.
AT&T: The reason why that feature was added is because android device needs data to function.
Me: wow. im leaving i will be calling
Me: you clearly do not understand what I am talking about
AT&T: You where asking the reason why you got charge and since you upgraded to an android device the data feature needs to be activated on your account.
Me: it’s ok i’m already calling. you can leave
Your AT&T representative has closed the chat session.
The worst part is I originally went to the website because my phone is acting up and frying my MicroSD cards (3rd one since Black Friday).