Bad Customer Service

[cruton]

I know that the Yoyoing community generally has outstanding customer service but I thought it might be fun to share some horror stories.

This came to me after I was yelling at my computer screen because I could not believe this person.

Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with ‘AT&T’
Me: hello
Me: Anyone there?
AT&T: Hi Mr. Mussington, thank you for chatting with AT&T today. I can help you on bill. It’s my priority to resolve this today. Are you chatting about the number ********72?
Me: yes
AT&T: Thank you and how can I help you with your concern today?
Me: i have two concerns. my first is with the bill for Nov. 7 - Dec. 06.
Me: under my monthly charges i was billed 30.00 for my unlimited 4G data plan
Me: under “other charges/plan changes” i was charged 14.00 for another unlimited plan and then credited for only -11.05
Me: so i had to pay and additional 2.95 for my Data that month.
AT&T: I see let me review your bill here we are talking about your current bill right?
Me: no
Me: Nov. 7 - Dec 6
AT&T: Thank you let me check that bill.
AT&T: This is under the number **72 correct?
Me: yup
Me: im on the website now and it is listed under “other charges and credits”
AT&T: Thank you.
AT&T: Thank you for waiting about your first question I do see the $30 charge for the unlimited 4g data plan and the $14 the data plan was activated last 11/23 from that day up until the cut off of 12/06 you were charge of the $14.
Me: yes
Me: the plan says Activated 11/23, Deactivated 11/24
Me: why was i charged for one day? I already had a pre-existing Data plan
AT&T: I am still checking on your previous bill Mr Mussington.
Me: ok
AT&T: Thank you.
AT&T: I have check your account Mr M, and I did not see any data plan added.
Me: you already said you saw it.
AT&T: Yes Mr Mussington it was added last 11/23/13
AT&T: So when we added that feature you were charge for that feature.
Me: i already had that feature
Me: why was it added
Me: and why was i charged
AT&T: Let me check on what happen on that day.
Me: i upgraded my phone
AT&T: I see, and it is an android device.
Me: yes
AT&T: The reason why that feature was added is because android device needs data to function.
Me: wow. im leaving i will be calling
Me: you clearly do not understand what I am talking about
AT&T: You where asking the reason why you got charge and since you upgraded to an android device the data feature needs to be activated on your account.
Me: it’s ok i’m already calling. you can leave
Your AT&T representative has closed the chat session.

The worst part is I originally went to the website because my phone is acting up and frying my MicroSD cards (3rd one since Black Friday).

[Elluzion]

Oh man… Dont you hate the automated customer service these days? Companies cant even have enough courtesy and respect to talk to someone on the phone atleast. Sheesh…

Hope you never have to deal with comcast, oh man, do i have some stories with them ha…

[GambinoGirl14 (NotATyrant)]

@Elluzion

Oh man… Dont you hate the automated customer service these days? Companies cant even have enough courtesy and respect to talk to someone on the phone atleast. Sheesh…

Hope you never have to deal with comcast, oh man, do i have some stories with them ha…

Comcast needs to fall in a bottomless pit ASAP!!! I hate them so much!!

[cruton]

@UlmerIsANerd

@Elluzion

Oh man… Dont you hate the automated customer service these days? Companies cant even have enough courtesy and respect to talk to someone on the phone atleast. Sheesh…

Hope you never have to deal with comcast, oh man, do i have some stories with them ha…

Comcast needs to fall in a bottomless pit ASAP!!! I hate them so much!!

yea. talk about price gouging. Their lowest tier was like 35$ last I checked. When I lived in South Korea I paid $12 for Fiber and that was in 2007.

[MrSquirrel]

One time our Comcast bill went up by $10 and my dad called to find out why. After being on the phone for half an hour, he started yelling into the phone and we ended up getting our $10 back, plus we now get HBO and Cinemax for free.