Yesterday I’m playing youtube music on my TV when it goes blank and I get a continous “Loading” message on the screen. I go check the modem and it shows no connection. Check the phone and it’s dead. I happened to look out the window and see the wire laying in the yard. Some damned squirrel chewed it off about 10 ft. from the house.
Call Century Link and after a virtual maze of “press 1”, “press 2”… (you know the drill), I finally get connected to a guy in East Bangalore who somewhat speaks english. I tell him my phone line is dead and the line is laying in the yard. He starts in with his script asking me to do this and that and he’ll run some tests. I interrupted him and said that there was no need for all of that because the line is clearly cut and laying in the yard. “Oh. We’ll have to send oout a technician.” he sez… Well yes…
“So when can you get one out here?” “Next Tuesday, September 3” I exclaimed surprise and frustration… “You’re kidding me right?” No sir, we are very busy in your area, You know you’ve had flooding due to the heavy snows" I said “ummm, that was over 6 months ago. What’s the problem?” “Sir, we’re very busy”. It went down hill from there.
This morning I spent 45 minutes splicing it back together and all is well for now. Anxiously awaiting the repair tech next week.