I think many of us can agree that yoyos can be something that helps us relax and unwind from a long day. Listening to some chill tunes and letting it go can be very relaxing and calming, especially for those of us who work.
I definitely am thankful for my yoyofactory superstar today as I had to deal with a very impossible person.
I work in a customer service department for a local software company, and while I’ve dealt with my fair share of nuts, the woman I had to deal with today just took the cake.
I receive a call from a woman claiming that a program had corrupted her entire hard-drive and she was demanding we compensate her for a new system. Now if something we offered truly did something to this extent, we would gladly do what we can to ensure the customer ends up reimbursed and happy. But the issue was very strange here, as the program she was referring to isn’t even a product we offer! It is something that is marketed through our sister company, but has really no affiliation with us. I tried to direct this woman to the contact info for the company in question, but she was greatly infuriated and started yelling at me through the fun how I was part of a massive “cover up”. It got to the point that she was not willing to listen to anything I would say, and was demanding to talk to my manager to “get me fired and never work again.”
I finally was able to direct her to a higher up and breathed a sigh of relief thinking my ordeal was over. Unfortunately, it was not. About 1/2 an hour later, this woman called once again, and apparently had called many times since to make sure she could be connected with me (I am one of 11 customer service associates). Immediately she begins to scream threats through the phone about how she was going to “come find me” and “hunt me down for being racist”. I have no idea how she came to this conclusion. I tried to reason with her, but she would not stop yelling into my ears. Finally, she hung up after screaming many offenses and saying that she was coming down to our offices in an hour.
Upon hanging up, I was absolutely furious with being called such things, and wanted nothing more but to throw a chair. My coworkers who knew what was going on could apparently see it as one of them told me to go outside and take a break.
I left and found myself pacing around outside trying not to totally blow a fuse. Which was proving difficult.
I remembered that I had my superstar in my handbag so I got it and threw for a while to let myself relax, and thank God it did. I am so grateful I had my superstar with me cause I know that I would have literally exploded otherwise.
For anyone who works in customer service, you know how some people can get you totally riled up, and the job is hard as you become the face of the company, so keeping emotions bottled up within is a must.
Anyways, after throwing for a while, I came back into work and finished up. Luckily, the woman never showed up to our offices, and I don’t believe she could have as her number traced back to an area code 6 states over.
But truly, if it weren’t for that yoyo, I could have lost my job today from a total outburst. So glad I had it with me.
Hopefully, I don’t have to deal with such a woman again.