Has anyone else had a terrible experience with the yoyofactory customer service? Ive bought 2 yoyofactory yoyo’s so far and both have had overly tight bearing seats that have caused me to destroy the bearing to get it off. The first time i contacted them about it, it took them 3 or 4 days to respond to my email and they said they would send me another bearing but that was about 2 months ago and i have yet to receive the bearing they supposedly sent me. I then went to take the bearing out of my 2.0 to clean it and found that bearing seat was way to tight as well and had to break the bearing to get it out. I contacted through their email on their website as well as messaging yoyofactoryBen on here and havent heard anything from them since.
So has anyone else had a bad experience with their customer service or is it just me?