x convict yoyo snapping my strings :( ???

So i just got my x convict yoyo, i haven’t done any mods to it and i’ve snapped two strings in the past hour and a half. I wasn’t even playing that entire time!!! Can someone please help me, or tell me what’s going on? i’m using slick six 100% poly. please help me, i don’t want to break my yoyo by snapping strings.

Feel around the inside of the yoyo for any sharp things or pointy things.

are you making it too loose? is the axle is touching the string?