Yeah… this topic is a whole thing on FB right now…
LOTS of people in the same boat. The pending charge for the order just disappeared on my bank statements (basically refunded), but on Duncan’s website, it says the order is approved and pending shipment. But from what I gathered in the FB threads, this order is basically void and not going to go through, due to system issues they’re having at the moment. I guess they have to send everyone affected a form requesting CC info so the order can be put in again manually? Super not comfortable with sending my credit card info over email though, as are many others. I sent an email requesting an alternate to the form, but haven’t heard a response yet.
I think the smartest thing to do would be to send out an email to everyone affected and give them a NEW discount code to repurchase the desired item on the website again, instead of this sketchy over the email credit card stuff (assuming the website is working properly again). I know it’s not anyone in particular’s fault, just a wack system, but dude… someone has gotta take care of this as Duncan is looking kinda yikes rn.
What do you think of this idea @bjardin? Appreciate all your work on figuring this out, I’m sure it’s a nightmare to deal with.