Maybe this is something others should try before going into complete despair? 
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Don’t give out your cc info to anyone except a trusted online retailer, many scams use this tactic. Some apps and websites that you have entered your details into before sometime can be targeted by scammers to gain your contact info for this reason.
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I think the point is how Duncan has handled the situation. Sure, a systems issue can happen to anyone. But their approach to solving the issue has been bush league. They have my full contact info and I only heard about what I am supposed to do because someone posted a screenshot from a social media post here. For real, “World’s #1?” Bottom line is I guess I don’t care enough at this point to call and effectively place another order.
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I agree 100%
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I’m on the same page…I’d ordered 4 throws and I don’t intend to go chase them down. This is their loss, which sucks…but it is what it is.
Maybe if they’d sent out an email to everyone affected (which honestly seems like everyone, not 30-40% of orders) before everything boiled over to speculation building on forums and social media and offered a better solution than send your CC info in a direct email to a strange email that’s likely to end up in spam?
Hate to throw stones, but this feels like amateur hour at best, not the world’s alleged #1 yoyo company.
Aye, oh well…
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I can’t disagree with anything you said. Fact of the matter is that the yoyo market is flooded with throws and I can afford to pass on lots of them for a variety of reasons, including poor customer service.
I am also calling BS on the 30-40% figure as well. I’ve yet to hear of anyone actually receiving their order. Buehler?.. Buehler?
Also seems a bit ambitious to promise they will contact everyone involved in this debacle to make things right. From where I am sitting Duncan can’t find a way out of a paper bag with two hands and a flashlight right now. I mean, they couldn’t even properly contact folks to let them know what’s up.
And then to ask for submission of full CC info to weird email addresses… I hear Yakety Sax playing in my head right now.
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Not a one time thing either.
They’ve sent me incomplete packages with no contact on why. I received an order that was missing the yoyo (60$) but had my string(20$). The invoice even said it was in the box.
When I emailed, CS failed to follow up or even attempt to apologize.
I was upset, so I had the yoyo canceled.
They ended up taking on the shipping cost since it was now a ticket price lower than qualified for free shipping…
Classy.
This was actually a 3 for 3 on orders they botched for me.Truly heartbreaking, as my entire collection is based from Duncan.
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UPDATE:
We are able to fix our system last night, and we will resume the shipments tomorrow.
What does it mean? We will not ask for the CC information anymore since we are able to migrate your credentials to our new system successfully.
Thanks for your patience. I will reach out to you guys again after this to make up for this mess.
Despite having this issue, we are truly thankful for your support throughout the years.
EDIT: I will read through all your concerns and comments after I finalize the YOYODAY challenges. I would like to ship all your orders ASAP!!
Much love,
Bryan
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I too was affected 
just to let people know it seems more than 30-40% as stated. Hope they get it fixed soon.
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Thank you for the update. I hope you’re doing well. I know dealing with unhappy customers can be stressful.
Looks like there’s hope after all! 
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Thanks is for the update. I know I minced no words above (and they all stand) but this goes a long way toward making things good.
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I stand by this.
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After telling people they would no longer be charged without re-submitting payment info, this is probably not a great idea.
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I kinda thought the same thing. Seems like some double charging may take place.
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Thanks, bud! <3
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Hi Grunt,
I’m not sure what you mean - but one thing for sure, we don’t fully charge someone until it’s shipped. So there would be no double charge here. I think it’s a standard for most businesses.
I know it’s very frustrating, so I really stand by our customers, not Flambeau. If you are not satisfied or you want to cancel your order, just let us know, it’s totally understandable. I’m a customer too, so I know how annoying this issue to deal with.
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I recieved this response email this morning:
Hello,
Many of the orders from yoyo day are stuck in our system due to the large amount of orders we received. As of now myself and 1 other associate are manually entering all orders. This process will take a little time. Sorry for the inconvenience this may cause, please know we are working as fast as we can to get all order entered and shipped out to you. I appreciate your patience in this matter.
Thank You,
Kristen Fenshaw
Flambeau, Inc.
Customer Service Specialist
Looks like Kristen and Bryan are working overtime! Good luck guys.
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I’m not saying you might double charge. My initial charge disappeared from my account before it was fully authorized.
I’m saying customers were told they would no longer be charged and now they will be at some undetermined point without warning.
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Hi Grunt,
I see what you are saying now. Yes, this will happen, but we do not have control over this though, this varies depending on the bank/CC have. Some will show that it is pending and fully charge after a day or two, and some are fully refunded and fully charge right away. Some even take 5 business days before the refund/changes appears.
But again, the charge is pending until it’s actually shipped (This, we have control over). Again, I’d like to apologies in behalf of Duncan.
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