Duncan has since turned it around quite a bit to be fair… their customer service is now really excellent, probably mostly thanks to Bryan Jardin (bryan@yo-yo.com). But I’d suggest reaching out to him, he’ll get your problem solved ASAP. He took really great care of me a couple months back with an issue I had. Duncan did a complete 180 for me recently… they make my favorite bimetal and the customer service game has improved ten fold despite being a little rough in the past.
