If every yoyo has the same flaw then it is the standard. I get this argument, however then you must also come to the conclusion that this certain products standard is a flawed standard.
If only 30 were made in this color way then expecting another is unreasonable. Did you ask for your money back because you were unsatisfied with the product? I believe not, if so, I’m sure you would have got your money back from either the local shop or the manufacturer. You really should have posted this after contacting the manufacturer again and telling them once again the shop told you to deal with it directly with them. This would now be a problem with the manufacturer and the middle man in which I’m sure they would want to resolve.
If all that was said and done and they still told you to go stick it, and you weren’t satisfied with their product, then you have reached the apex of your situation and must decide a) never support this company again by buying their product (for whatever large and small single or multiple reasons) or b) Say that you will give them another shot even though this time you just didn’t get satisfaction from your experience.
OBVIOUS NEGLIGENCE!!! I see a lot of people act high and mighty with their words and what not on these forums. Lets tone down the drama a little people. Its not obvious negligence that needs REPARATION TO ALL WHO HAVE SUFFERED!!! I do agree, if I spent $90 on that yoyo and got that flaw I would probably want my money back too. But its REDUNDANT to argue wether or not one should feel that way.
OP go get a definitive answer to your solution (resolved in satisfaction or not) and then and only then will I be able to possibly feel a certain way about how they handled your situation. Until then, I presently see it as a small flaw and a little bump in customer satisfaction. Do you think people have the time to drop what their doing immediately and help everyone with a problem without protocols? Are they not human and allowed to make errors? Maybe you feel not, its your opinion.