Ok my name is Jake, and i got my “DUNCAN Metal Zero” yo-yo in the mail today, and i took it out of the box and started using it right away. On the second down throw i noticed it wasn’t tightly screw on, and when i went to screw it on i (also) noticed that one of the parts on my yo-yo was striped so when i go to screw it in all it does is spin and fall off >:( . Can i send it back and get it fixed or replaced? 
:-\ :-[
Send yoyoexpert an email, under the contact bar above.
They should tell you how to contact Duncan and get a replacement.
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Of course you can. If you recive a defective “anything” you can get it replaced for free. Just contact Duncan or the Yoyoexpert. You can email the Yoyoexpert here:
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its so awesome how quick YYE is to responding… like a ninja 