Hitman pro problem

Yo-Yo Reviews Looking for Help/Recommendation
1

The weight rings on my hitman pro are starting separate from the yoyo. Does anyone know how to fix this

2

If I were you, I’d contact YoYoJam customer service before you did anything. Since The Worlds editions are basically pre-production releases, it might be a production problem. Mine has been fine, but you never know. If you mess with it, you might void any warranty they provide.

3

Here’s the customer service info: http://yoyojam.com/contact/customer-support/

4

Thanks thats what I was planning on doing but I wanted to see if

  1. Anyone else has had this problem
  2. To see if there is a quick fix