Yeah that’s cause I’m trying to find the right words and I just got back from my clarinet lesson so cut me some slack!
Sent it by the way the first pm I sent you wasn’t it that was me trying to delete something and it accidentally sent (I think it would be the second one not sure though)
Back to the entries for the first question. I felt everyone of the contestants gave evidence of strong consideration for their choices and excellent explanation of their reasoning. This continues to be a very impressive contest.
That said; YAY ABBY! You go girl!
(slack has been cut.)
Cuts slack… :3
thanks banjo!
Heads up, im going to Key Largo tomorrow. I can still send PM via the YYE app. I might take longer though.
I have done this whole thing via my mobile app.
Every 3,500+ post came from this IPod touch except maybe 100 or so…
Here’s what I would do: Fill the gash with JB Weld and powder coat it 
BTW, there’s no chance of something that bad happening lol Sometimes I drop the yoyo on the concrete of my garage right after I polish it, but that can be easily buffed out.
oh, okay! I should be good then 
If your using a IOS device like a iPhone, write your answers via Notes then copy and send it to TA.
O by the way, GOOD LUCK EVERYONE!
Thats a great idea!
same I do a lot from my iPod because I cant always get to a computer.
Today my family suddenly decided that we are going on a day trip to the beach tomorrow. So I probably won’t have access to the internet until the afternoon/evening. I should still be able to get my answers in for tomorrow’s question(s), it just might be a little late.
Hypothetical #2 (Customer Service & Communication)
You own ThrowThrowSpirit’s yo-yo polishing service. You have previously released a statement to all customers, which they signed, releasing you from any liability (financial obligation), for damage to yo-yos in your possession.
You have a long time customer named Bob. You began polishing Bob’s yo-yo, when all of a sudden, your polishing tool malfunctions and creates irreparable damage to Bob’s yo-yo. There is a huge gash, and you cannot fix the damage, or polish out the damage, and it will definitely be noticeable to Bob upon receipt. You have to figure out what to say to Bob, and your only means of contacting him is email. It is time to update Bob via email, about how the job is progressing. Write me a note as you would send it to Bob. This message can be as long or short as you deem necessary to communicate everything you want Bob to know.
Answers to Hypothetical #2, In the order in which they were received:
Bcmaddog:
Hey Bob, I have some news for you about the polish job you ordered.
It just so happens that my equipment malfunctioned and put a un fixable gash in your yoyo.
I am terribly sorry this happened.
I know you signed an agreement that I am irresponsible for damage, but I would like to offer to replace your yoyo if you wish. You are a long time costumer, and I don’t want to loose that…
I will fix my equipment and make sure this doesn’t happen again.
Thank you for you continuous support to Throwthrowspirit’s polishing!
SlimJoe:
Hello Bob,
I have polished many yoyos in the past, including yours. I take great care in my work to avoid accidents. However, I recently got to polishing your yoyo when my polishing gear malfunctioned and cut through it. It left a gash which I then tried, to the best of my ability, to repair. I couldn’t remove it by polishing it or sanding it down, and unfortunately the damage is still noticeable.
I am deeply sorry for the trouble I have caused you. I will be sending you your yoyo back, and if you have any questions, please do not hesitate to let me know.
Thank you for your business, and I will make sure something like this wont happen again.
Best regards,
-ThrowThrowSpirit
Legyoyo:
Hello Bob,
This message is an update on your yoyos polishing, and I bear the unfortunate news that your yoyo was damaged in the process. The damage was carried out by an unforeseeable machinery malfunction. This ‘gash’ created by the polishing tool is certainly noticeable, but I will do all I can to help fix it. Unfortunately no matter what I do it’ll still be seen, to an extent.
I send my deepest apologies. And will finish up with your yoyo and ship it back as soon as I can.
~ThrowThrowSpirit
StringKing:
Dear Bob,
There was an unfortunate mishap earlier today. I was beginning to polish your yoyo, when all of a sudden my machine malfunctioned and damaged your yoyo. It created a rather large gash, and it appears that it is irreparable, I can't polish it out. I am [b]extremely[/b] sorry that this happened, unfortunately it happened too fast for me to stop it. The situation was out of my control. Again, I am very sorry this happened, and I will do everything in my power to make sure this never happens again, to you or anyone else.
Sincerely,
ThrowThrow Spirit yoyo polishing service
Abby1371:
Hey bob, just recently polishing that Yoyo for ya it seems the polishing tool went cray cray somehow so now there is and unfixable gash the in Yoyo. Soooo due to the waver you signed saying that I’m not responsible for any damage cause while it is in my hands. Now due to this incident I will be happy to give a discount to you of 75% off due to this gash that is definitely noticeable. If you are upset with me in any way I will be happy to cooperate with you
Sincerely
Abby
Most of those were written better than I could have myself lol
We were thinking of you ThrowThrowSpirit. 
I liked them all actually.
On to the scores.
I was looking for 6 things:
This question was about customer service and communication. How do you keep the customer happy, and give them what they want? I put that release in there, curious who would rely on it, and not offer to make things right for the customer. Most customers will sign a release as a formality, and they realize that they might be giving up a basis to sue you. But, it does not mean that they don’t expect you to make things right for them, outside of the legal setting, if something goes wrong on your end. There is a difference.
You will see that BCmaddog and Abby mentioned the release, but they also offered to make things right in some way. B.C. would replace the whole yo-yo, and Abby would give a heavy discount. I cannot fault some of you for waiting until Bob sees the damage, and maybe go from there about how to make things right for him, but I think it is better to state it at this stage. While I liked BC and Abby being more resolution oriented, I had to score these somehow, and decided to look for 6 things present in your note to Bob. The six things listed above, I think, makes the note “complete.” With those 6 things, Bob will know that you appreciate him, he will know what happened to his property, that you are sorry about it, are fixing your equipment, and willing to make him whole again. If I were a customer, I would hope to get a note that says all that. The note does not have to be long either. Maybe something like:
Dear Bob:
I have been polishing the yo-yo you sent me. As you may know, in this business, equipment has a tendency to malfunction. While this is very rare, it can happen, and it is not always preventable. I regret to inform you, that my equipment malfunctioned today, and caused irreparable damage to your yo-yo during the polishing process. There is a deep gash on the surface, even after I have done all I can to fix it.
I am having my equipment serviced today, so it will be running properly again. I am very sorry for any inconvenience. I am willing to replace the yo-yo, or something that might resolve this to your satisfaction. You are a long time customer, and I appreciate your continued business.
I look forward to hearing from you.
TotalArtist
ThrowThrowSpirit Polishing.
[b]Scores:
BCmaddog: 12
SlimJoe: 10
StringKing: 8
Legyoyo: 8
Abby: 6[/b]
Again, all great answers, and no right answer…but I gave them a score on a specific basis.
Take your time answering this. One of the guys has a previous engagement tomorrow, so I will not score this until later in the evening:
Hypothetical #3 (The Interview: Making A First Impression)
A very good friend of your mom, named Mary, owns a skill toy business “ThingKing Toys.” Mary has been to your house for dinner. Mary thinks you might be the right young person for a demo yo-yoing job at her store. But, she is not completely sure, and is considering a few others for the position.
Your mom tells you that Mary wants to meet with you, at her store, to discuss the job, and see if you would be a good fit. You are interested in this opportunity. The meeting has been scheduled. What are you going to wear when you meet up with Mary (be very descriptive about your outfit from head to toe)? Explain why you picked it, and tell me what you will bring with you to the meeting?
What if you can’t replace the yoyo? That’s why I put ‘do all I can’ to fix it. Because there’s no way I’d have the funds to replace a yoyo for someone.
Anywho, good answers everyone. This is a cool contest thing. Even though I’m doing terribly. But hey, it’s for the fun of it. I’ll look forward to the next q
*(Haha q posted as I typed the ‘I can’t wait for the next’
You are doing just fine. 3 questions left. There didn’t have to be an offer to replace the yo-yo…only an offer to compensate Bob in some way for his loss, that he might be satisfied with. Out of the 6 things I was looking for, I gave you credit for three of them.
Would just like to say, this is a very cool thread! I’ve checked in occasionally, but have never posted, so I wanted to chime in.
I really like this contest TA! Seeing these responses interests me greatly, and really shows how these guys conduct their businesses. It really shows how great everyone here is at providing customer service! I know who I’ll be coming to for my assorted homemade goods!
Side note: That Punchline wouldn’t happen to be green, would it? :