Hi all,
This is Elvin from RSO. Please accept my apologies to those who did not get an RSO yo-yo at the last two drops, especially to @Isaac given your situation. I will try to clarify matters here as best as I can.
End Part II Finale
Admittedly, anyone who messaged me to indicate their interest to purchase an End in advance could do so, up till 10 minutes before the actual drop - there was no “inner circle”, and at least 70% of them were first-time customers.
Unfortunately, I underestimated the demand for the End. The initial wave of customers was allowed to buy any quantity, but the stock had rapidly dwindled, and the limit was decreased to 2 per customer and eventually to 1 as more people reached out. I created a purchase link for these customers, and those who found the link (but didn’t message me) also went on the site to buy them.
Eventually, there wasn’t a sufficiently large enough number to make everyone happy for the drop. I agree that this arrangement isn’t fair to everyone, and I am genuinely sorry.
Mecha-Bapezilla
The demand for this yo-yo was also unexpected. RSO had already released close to 200 Mecha-Bapezillas at that point, and this batch was just part of the larger raw batch I made long ago. The previous drop of Mecha-Bapezillas SE Edition in September took a while to sell - I sent some to retailers, and some ended up with the anodizer. When people messaged me about the special editions (@POspot you might have forgot Sir, but no pre-order email was sent!) I went ahead and sold them early, I did not think many people would make it to the drop, but I was wrong. I am looking to improve on my processes.
Customer Management, Run Quantities
RSO is a small two-person operation consisting of my wife and me. Words cannot express my gratitude to everyone who has been supporting us since day one, especially the dozen or so who have been buying every release. I hope people would empathise with us that it just isn’t feasible to say “no, wait for the drop” to customers who message you to ask for a yo-yo, especially for a small company like mine. There isn’t enough demand to justify rejecting customers. I have never said “no” to any customer who wanted an RSO yo-yo, even if you’re a first time customer. There is no “inner circle”. I thank @mable for pointing out that we are just trying to satisfy everyone who expresses a genuine interest in our products.
As for run quantities, the limit isn’t to create a false sense of scarcity. It is even more puzzling to hear the theory that companies make less of some designs so their “ordinary designs” will seem more “extraordinary” - a company who runs like this will ultimately fail as customers will not return after throwing the yo-yo. Every yo-yo I have released, I have spent considerable effort in prototyping them, designing the packaging and loved how they played. Some of them are even old school designs which have been proven to be extraordinary.
My intention has always been to grow RSO and to get as many RSOs out as possible. The number of yo-yos per run has increased steadily for the past 2 years. We started with 30 yo-yos per run in 2019 and now are doing 70-100 per run. To my knowledge, RSO has made the largest quantity of titanium yo-yos out of the “boutique” companies out there. There are many limiting factors.
It is a considerable risk to order a large run for a company like mine due to the uncertainty of B or even C grades. For the End Prelude, I had placed an order of 240 yo-yos but ended up with only 40 or so A-grades. I lack the capacity to manage large runs as I have a full-time job and family commitments. It is also difficult to tell which yo-yo will do well and which will not, and I would rather err on the side of caution.
Moving Forward
I wish for more positivity in the yo-yo community. I have had customers like @Raindog3030 who receive hate messages for managing to get in the “preorders”. It breaks my heart to see that and the last thing I want is to put my customers in that situation. To @Raindog3030 - I apologize that I have put you in this situation.
I am also hoping to grow RSO further next year, but I would need to balance it with the risks involved, especially with more “original” designs and less “remakes” I expect them to be less popular.
Thank you all for reading. Happy throwing!
Elvin, RSO