It could instead be the voip telephone adapter. (Previously referred to as a fax adapter) those are more like 40 bucks and I can’t imagine why the tech would show up without one knowing you had telephone services to install. Also most modern modem/routers that’s a built in feature
No, it’s another black box device.
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Edit
Sounds like that may be it. Either way then I have to order it somewhere, and supposedly Quantum has ordered one.
Ummm, it’s century link…
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I’ve done this dance so many times. It’s even worse when it’s a site outage impacting a business and no one knows anything about your account number nor who you should be in contact with all to find out the support group was outsourced to a sub contractor overseas and there isn’t a direct escalation line to get a local tech first. Good times I used to become belligerent on those kind of calls and my colleagues would have to talk me down from my side as I cursed whoever I was transferred to. Heaven help the next person if the call “dropped” during a transfer.
Precisely. A couple of times I was successful in raising enough of a stink to get them to transfer me to someone in the U.S. that could actually fix the issue.
Once upon a time when I was responsible for the T! line to our office, I could actually call a Quest number and get someone in the same city…
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Yes, it’s a Grandstream HT802 VoIP Gateway available from Ingram Micro. Problem is that Quantum sets it up to plug and play on their syetm. So I guess I’ll just sit back and wait…
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I would be livid in your shoes. I commend what patience you’ve exhibited. My Bp is raised and I’m not even dealing with it.
Yes, I am fuming. But I’m saving what composure I have to keep my wife from further exploding. When I got off of the last session with the “support team” and told her why the guy never came she lost it.
And people tell me what a headache it is to deal with comcast/xfinity 
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ATT for telephone services was my biggest nightmare mostly because of the automated directory. That and the verizon for business was a nightmare as it was always a specific local branch you had to know the number for that would consolidate periodically to get direct support…
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