Did you get a restore disk with it? Sometimes you have to do that. Mine came with one and it gives the option of restoring the OS etc but leaving the user section intact (mostly). Mine is not a dell btw.
I can’t see the attached image, so I’m shooting from the hip.
Yes, I would try reloading the video drivers. It definitely looks like a display issue.
Have you done a MS update recently? That may have hosed the display settings.
If so you can usually back those out.
Booted up in 4-bit? What the heck is that? Greyscale? Are you seeing full-color? What is 4-bit boot-up??
The image I saw looked like a video card issue. It is either an old/outdated driver - or a hardware issue in the card itself. The image looked more like a broken video card than anything.
Thanks, and I am glad that he has apparently solved his problem.
But my question was what is 4-bit boot-up? I have never heard of such a thing. I am hoping that the video card he has did not default to a 256-color mode (default VGA) that looks as if everything is working fine , but might not be.
Being told to “Boot to 4-bit” just does not make sense. Regardless of the OS - a VGA driver should at least be available to use as an option for vidoe boot.