It still would require a competent programmer who is familiar with the software. I believe there is also a support/hosting agreement in place that would preclude freelancing the work.
As for adding custom features we already know that is not part of the current support agreement.
Also I think it’d make more sense to focus on the B/S/T side in terms of adding functionality, if people want a chat, then add a link to a Slack or Discord somewhere… it’s such a niche activity really, versus B/S/T which is at the core of what happens here.
That reminds me, I wanted to ask @Markmont if he would be interested in building a Discourse theme… paid of course! He is a designer and I suspect he’s done HTML/CSS before?
Come on how cool would it be to have a Markmont theme for your forum!?