I put this in unrelated because they are not a yoyo specialty store, they still have one yoyo up on their page, but needless to say Iโm very annoyed with their customer service despite them having positive reviews.
I recently purchased a yoyo from them as I assumed I found the OG Clear Green Velocity Yoyo. I did not get the original model. Which I would not have bought if it was not the original Velocity in clear green, something from my childhood.
I contacted them May 19th via email, after some days I decided since I got no word back to use their email through their website, so I did. But still no dice. So I found their number and called them. I spoke with a man and was told he will see what he can do. I let him know this model is different by release as it was modified when being rereleased in around like 2012. I got this instead and was very unhappy. Itโs perfectly okay to mess up and not know the difference, but it is something entirely else to ghost me despite my callings. I have called them three times now and each time I was assured theyโd speak to the owner, the owner knows, and now the listing is down. However I have not heard anything back not one time from them.
I asked for a refund, heck, I even was understanding that companies may not do that, and knowing it isnโt too expensive that shipping would add up, especially if it was resold online ($6 for shipping). So I asked for even a partial refund knowing that, yeah, there are some factors. But knowing it was a $27ish experience, I am finding it hard to understand their reasoning for not reaching out for a simple mistake. I would not have bought this if I knew it was a rerelease. The only reason I wanted it again was because my axle is bent on my childhood one.
It leaves a bad taste in my mouth and all I want is even just a partial refund for the mixup. Iโd even ship it to them on their dime if they truely wanted it back. Good customer feedback is important when it comes to these niche hobbies and having a lack of care or communication from either side is not really good. I understand they may possibly be confused that it does say Velocity on it, but I have mentioned why it isnโt the same and also why I would not have bought it if I knew.