# What happened to Duncan **URL:** \ **Category:** General Yo-Yo\ **Created:** [October 17, 2021, 4:10pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195 "2021-10-17T16:10:16Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Yoyo\_baseball19](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/yoyo_baseball19/32/172521_2.png) [@Yoyo\_baseball19](https://forums.yoyoexpert.com/u/Yoyo_baseball19)\ **Post date:** [October 17, 2021, 4:10pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/1 "2021-10-17T16:10:16Z")
I’m just wondering what happened to the oldest brand in the business. Their website’s been down since June 14th, and they haven’t uploaded on their Youtube in over a year! What is going on? ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [October 17, 2021, 4:33pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/2 "2021-10-17T16:33:08Z")
See this thread: > [@Contacting duncan](https://forums.yoyoexpert.com/t/contacting-duncan/340357): > > so, I bought a yoyo from duncans yoyo day sale. got email conformation of my order, but I still haven’t gotten my package or even shipping info… so I emailed them a simple email, no shipping info received from order. then I get an email from a different email address and name with weird business logos and such. she said, oh yes I see your order here, but we need your CC info please give and fill out this form. I already paid for the yoyo and I never gave my order number in the original email.… ---
**Author:** ![eternalmetal](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/eternalmetal/32/44877_2.png) [@eternalmetal](https://forums.yoyoexpert.com/u/eternalmetal)\ **Post date:** [October 17, 2021, 4:57pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/3 "2021-10-17T16:57:46Z")
tl;dr - they are still around and making new yoyos, but buying direct from them atm is a crapshoot. ---
**Author:** ![Ed-C](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/ed-c/32/132116_2.png) [@Ed-C](https://forums.yoyoexpert.com/u/Ed-C)\ **Post date:** [October 17, 2021, 5:50pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/4 "2021-10-17T17:50:47Z")
That’s a great question! I bought one during the yoyo day sale and I finally got it, but it took like six weeks. If I were to guess, maybe Flambeau just doesn’t care about the Duncan brand. ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [October 17, 2021, 6:45pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/5 "2021-10-17T18:45:21Z")
The yoyo I ordered from the Duncan site on Yoyo Day finally came a few days short of 4 months. I bought the Haymaker X. It is very nice and high quality. From now on, I will buy anything made by Duncan from a third party site like Yoyo Expert. I have always received excellent customer service here! ---
**Author:** ![Ed-C](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/ed-c/32/132116_2.png) [@Ed-C](https://forums.yoyoexpert.com/u/Ed-C)\ **Post date:** [October 17, 2021, 9:50pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/6 "2021-10-17T21:50:20Z")
The fact that my purchase was 50% off eased the annoyance some. We were told that there would be some other compensation, but that has not happened. ---
**Author:** ![Exmime](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/exmime/32/40143_2.png) [@Exmime](https://forums.yoyoexpert.com/u/Exmime)\ **Post date:** [October 17, 2021, 10:25pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/7 "2021-10-17T22:25:38Z")
@bjardin the Duncan brand manager is relatively active on their FB pages. Lots of Freehand news in the works. ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [October 17, 2021, 10:47pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/8 "2021-10-17T22:47:56Z")
Can you summarize the FB news here? I refuse to visit Facebook. Thank you. ---
**Author:** ![bjardin](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bjardin/32/129600_2.png) [@bjardin](https://forums.yoyoexpert.com/u/bjardin)\ **Post date:** [October 17, 2021, 11:23pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/9 "2021-10-17T23:23:39Z")
It’s quite the opposite. We took down the website because we want to fix the issue, not because we don’t care… YYD was such an eye opener that Flambeau needs to fix something. 1. We are in the middle of software change. A lot of hiccups and transitions, and our website doesn’t have the proper integration to our cart solution. 2. We are moving facilities. We want to have better fulfillment capabilities, competitive rates, shipping accuracies and etc… ---
**Author:** ![bjardin](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bjardin/32/129600_2.png) [@bjardin](https://forums.yoyoexpert.com/u/bjardin)\ **Post date:** [October 17, 2021, 11:42pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/10 "2021-10-17T23:42:33Z")
We will. At least couple of weeks before we resume the Duncan webstore. If we give the compensation now, we will open another can full of worms. 🐛 ---
**Author:** ![bjardin](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bjardin/32/129600_2.png) [@bjardin](https://forums.yoyoexpert.com/u/bjardin)\ **Post date:** [October 17, 2021, 11:45pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/11 "2021-10-17T23:45:13Z")
I’ll be honest. I think it’s always better to support online stores vs brand stores. Not just for Yo-Yos. 😊 ---
**Author:** ![Ed-C](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/ed-c/32/132116_2.png) [@Ed-C](https://forums.yoyoexpert.com/u/Ed-C)\ **Post date:** [October 17, 2021, 11:46pm UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/12 "2021-10-17T23:46:45Z")
Yeah, I can see that. Thanks for keeping us posted. ---
**Author:** ![Yoyo\_baseball19](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/yoyo_baseball19/32/172521_2.png) [@Yoyo\_baseball19](https://forums.yoyoexpert.com/u/Yoyo_baseball19)\ **Post date:** [October 18, 2021, 12:40am UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/13 "2021-10-18T00:40:39Z")
@bjardin thanks for the clarification! I hope there’s a smooth transition to the new website :+1: ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [October 18, 2021, 1:52am UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/14 "2021-10-18T01:52:33Z")
Thank you for the update. As I mentioned in a couple of places, I received my yoyo at the agreed price and it is an exceptionally nice yoyo. I am looking forward to your new site. It just seems to be taking a long time after over four months. Thank you ---
**Author:** ![Overtinkering](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/overtinkering/32/663225_2.png) [@Overtinkering](https://forums.yoyoexpert.com/u/Overtinkering)\ **Post date:** [October 19, 2021, 12:05am UTC](https://forums.yoyoexpert.com/t/what-happened-to-duncan/346195/15 "2021-10-19T00:05:23Z")
Yeah buying direct was a disaster. I learned that lesson