# Trigger help **URL:** \ **Category:** Looking for Help/Recommendation\ **Created:** [October 15, 2012, 10:44pm UTC](https://forums.yoyoexpert.com/t/trigger-help/44092 "2012-10-15T22:44:52Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 15, 2012, 10:44pm UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/1 "2012-10-15T22:44:52Z")
Hey guys, ``` I just got the trigger in the mail and I totally love it. The hour is great as well. But upon getting my first not in my trigger I discovered that it does not unscrew. Is this normal? And if it is, how do I get rid of nots? ``` ---
**Author:** ![DrAwesome](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/drawesome/32/1139_2.png) [@DrAwesome](https://forums.yoyoexpert.com/u/DrAwesome)\ **Post date:** [October 15, 2012, 10:59pm UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/2 "2012-10-15T22:59:03Z")
Keep on turning it’ll unscrew eventually ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 15, 2012, 11:02pm UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/3 "2012-10-15T23:02:08Z")
Was yours hard to unscrew? ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 15, 2012, 11:55pm UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/4 "2012-10-15T23:55:29Z")
Been working on it for about a half hour. Hasn’t budged. ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 16, 2012, 12:50am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/5 "2012-10-16T00:50:57Z")
Can I return a yoyo and get a new on if it has a defect? ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 16, 2012, 1:07am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/6 "2012-10-16T01:07:00Z")
Sorry about the triple post. But can can you please help? ---
**Author:** ![Shadowz143](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/shadowz143/32/952_2.png) [@Shadowz143](https://forums.yoyoexpert.com/u/Shadowz143)\ **Post date:** [October 16, 2012, 1:09am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/7 "2012-10-16T01:09:37Z")
Hmm, nothing’s wrong with mine. Are you sure that you are twisting the correct way? ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 16, 2012, 1:14am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/8 "2012-10-16T01:14:42Z")
Yeah. I am going to the left with the top. ---
**Author:** ![Shadowz143](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/shadowz143/32/952_2.png) [@Shadowz143](https://forums.yoyoexpert.com/u/Shadowz143)\ **Post date:** [October 16, 2012, 1:16am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/9 "2012-10-16T01:16:53Z")
> [@mozartm99](#): > > Yeah. I am going to the left with the top. Hmm, sort of weird that it’s not unscrewing. Mine unscrews perfectly. You should probably contact the store where you got it. 🙂 ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 16, 2012, 1:20am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/10 "2012-10-16T01:20:09Z")
I got it from yye. I tried putting a towel over it and using pliers but they were to small. ---
**Author:** ![Coffelt](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/coffelt/32/1085_2.png) [@Coffelt](https://forums.yoyoexpert.com/u/Coffelt)\ **Post date:** [October 16, 2012, 1:28am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/11 "2012-10-16T01:28:53Z")
Find a big person? Or just get a knot puller and remove it without disassembly. ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 16, 2012, 1:33am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/12 "2012-10-16T01:33:05Z")
I was gonna try to saw the thing in half and get a new axle. What is a not puller. ---
**Author:** ![wcrase](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/wcrase/32/80_2.png) [@wcrase](https://forums.yoyoexpert.com/u/wcrase)\ **Post date:** [October 16, 2012, 1:39am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/13 "2012-10-16T01:39:36Z")
Don’t do anything drastic. Just email YYE. In the meantime, enjoy your Hour 🙂 ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 16, 2012, 1:40am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/14 "2012-10-16T01:40:38Z")
Okay. What is the email address? And I totally love my hour so that shouldn’t be that hard. ---
**Author:** ![Coffelt](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/coffelt/32/1085_2.png) [@Coffelt](https://forums.yoyoexpert.com/u/Coffelt)\ **Post date:** [October 16, 2012, 1:56am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/15 "2012-10-16T01:56:35Z")
I use small zip ties to pull out knots. Plastic coated paper clips work well. Certain pen caps. ---
**Author:** ![wcrase](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/wcrase/32/80_2.png) [@wcrase](https://forums.yoyoexpert.com/u/wcrase)\ **Post date:** [October 16, 2012, 1:59am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/16 "2012-10-16T01:59:28Z")
> [@mozartm99](#): > > Okay. What is the email address? And I totally love my hour so that shouldn’t be that hard. Contacting YoYoExpert: We know you have lots of questions and we want to get you an answer fast so please feel free to contact us anytime: By Email: [Contact@YoYoExpert.com](mailto:Contact@YoYoExpert.com) By Phone: USA: (413) 551-9696 By Mail: > **[YoYoExpert](https://yoyoexpert.com)** > > Watch free yo-yo trick videos, learn from professional yo-yo players, and buy yo-yos from the YoYo Expert! PO Box 2276 Amherst, MA 01004-2276 ---
**Author:** ![mozartm99](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@mozartm99](https://forums.yoyoexpert.com/u/mozartm99)\ **Post date:** [October 16, 2012, 2:11am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/17 "2012-10-16T02:11:37Z")
VICTORY!!! I emailed yye and told them my problem and they told me to use some gloves and it totally worked. Thanks for all the advice. ---
**Author:** ![wcrase](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/wcrase/32/80_2.png) [@wcrase](https://forums.yoyoexpert.com/u/wcrase)\ **Post date:** [October 16, 2012, 2:39am UTC](https://forums.yoyoexpert.com/t/trigger-help/44092/18 "2012-10-16T02:39:20Z")
🙂