Stripped horizon


#1

My horizon just stripped. I wasn’t even tightening it hard it just stripped. I bought it from another store. Has this happened to any of you?? I did nothing to aid my yoyo stripping. It just happened.


#2

Contact the store you bought it from.


#3

Yep going to do it Monday hopefully they have good customer service like yoyoexpert does


#4

Great reason to buy from yoyoexpert right off the bat :wink:


#5

Yep that was my first mistake :joy:


#6

That happened to my horizon as well! I got lucky and got the axle into the stripped half and just loctited it in there


#7

Lucky!! I unscrewed it and the little wire was on the axel


#8

Yeah, contact the store you bought it from and they should be able to fix it or replace it (That’s what we would do ;)).


#9

Yep going to do that today​:wink::+1:


#10

Yoyoexpert does such a great job with this kind of stuff! They let me send in a yoyo that I bought 2-3 years earlier and fixed it for FREE! Great people here at yoyoexpert!


#11

Yep Definitely. Yoyoexpert has a phone number. But when I tried to contact the store I bought my horizon from they only have a “contact form”. I learned my lesson to only buy from yoyoexpert