# Shutter promo video problem? 

**URL:** <https://forums.yoyoexpert.com/t/shutter-promo-video-problem/64591>\
**Category:** General Yo-Yo\
**Created:** [March 13, 2014, 2:59am UTC](https://forums.yoyoexpert.com/t/shutter-promo-video-problem/64591 "2014-03-13T02:59:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ilikestring](https://avatars.discourse-cdn.com/v4/letter/i/58f4c7/32.png) [@ilikestring](https://forums.yoyoexpert.com/u/ilikestring)\
**Post date:** [March 13, 2014, 2:59am UTC](https://forums.yoyoexpert.com/t/shutter-promo-video-problem/64591/1 "2014-03-13T02:59:49Z")

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So I bought the yyf shutter and they gave me a password and username to see the tutorial video but it just goes back to the login screen when I try to use the password and username. Anyone else have this problem or a solution? Just in case this helps I tried it on my LG G2 phone.

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**Author:** ![mr.nightshadow95](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/mr.nightshadow95/32/1093_2.png) [@mr.nightshadow95](https://forums.yoyoexpert.com/u/mr.nightshadow95)\
**Post date:** [March 13, 2014, 3:54am UTC](https://forums.yoyoexpert.com/t/shutter-promo-video-problem/64591/2 "2014-03-13T03:54:36Z")

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Give it a try on the computer first and then see if it works.

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**Author:** ![ilikestring](https://avatars.discourse-cdn.com/v4/letter/i/58f4c7/32.png) [@ilikestring](https://forums.yoyoexpert.com/u/ilikestring)\
**Post date:** [March 13, 2014, 4:15am UTC](https://forums.yoyoexpert.com/t/shutter-promo-video-problem/64591/3 "2014-03-13T04:15:01Z")

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Thanks it works on the computer 🙂 haven’t been on my computer in months lol