# Rewind USA package missing **URL:** \ **Category:** General Yo-Yo\ **Created:** [June 18, 2021, 6:49pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454 "2021-06-18T18:49:55Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Geroid](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/geroid/32/134798_2.png) [@Geroid](https://forums.yoyoexpert.com/u/Geroid)\ **Post date:** [June 18, 2021, 6:49pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/1 "2021-06-18T18:49:55Z")
Hi guys! I need your help! I ordered a yoyo and strings from RewindUSA site and I got my tracking number, but that was 2 weeks ago and it hasn’t changed yet. The site owner doesn’t aswer me. I wrote him 3 emails. Can somebody please help me? ---
**Author:** ![Roy\_Dodge](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/roy_dodge/32/99408_2.png) [@Roy\_Dodge](https://forums.yoyoexpert.com/u/Roy_Dodge)\ **Post date:** [June 18, 2021, 6:56pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/2 "2021-06-18T18:56:31Z")
Have you tried calling them? There’s an 855 number under Contact Us on their website. Odds are it’s one of those inevitable USPS delays and it will show up sooner or later. If it’s in the mail system, not sure what the store can do about it. ---
**Author:** ![Geroid](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/geroid/32/134798_2.png) [@Geroid](https://forums.yoyoexpert.com/u/Geroid)\ **Post date:** [June 18, 2021, 7:27pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/3 "2021-06-18T19:27:41Z")
I am living in Europe… it will cost more to call them than the package. but thanks 😊 ---
**Author:** ![ExYoyoAddict](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/exyoyoaddict/32/145064_2.png) [@ExYoyoAddict](https://forums.yoyoexpert.com/u/ExYoyoAddict)\ **Post date:** [June 18, 2021, 7:36pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/4 "2021-06-18T19:36:23Z")
I recently had a package I sent from the US to Europe via USPS get stuck on the same stage of tracking for weeks before arriving. I’ve also been having that happen to a lot of domestic packages for a lesser period of time but still a week plus. You should give it a bit longer maybe. ---
**Author:** ![Roy\_Dodge](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/roy_dodge/32/99408_2.png) [@Roy\_Dodge](https://forums.yoyoexpert.com/u/Roy_Dodge)\ **Post date:** [June 18, 2021, 7:46pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/5 "2021-06-18T19:46:10Z")
Well, in that event all I can say is wait. All sounds pretty par for the course for the last year and a half… ---
**Author:** ![djinni\_cake](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/djinni_cake/32/113245_2.png) [@djinni\_cake](https://forums.yoyoexpert.com/u/djinni_cake)\ **Post date:** [June 18, 2021, 7:47pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/6 "2021-06-18T19:47:01Z")
Are 855 phone numbers not toll free in Europe? I’m legit asking, as I have no idea. Sorry for the tangent. ---
**Author:** ![bheinz63](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bheinz63/32/137310_2.png) [@bheinz63](https://forums.yoyoexpert.com/u/bheinz63)\ **Post date:** [June 18, 2021, 8:30pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/7 "2021-06-18T20:30:13Z")
Just saw you’re international and ordered from Rewind USA. Are you aware of any travel restrictions to your country from the US at the moment? That could be a reason for the delay. I shipped a synthesizer to australia last year that took over 4 months to get through customs due to travel restrictions. ---
**Author:** ![jhb8426](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/jhb8426/32/631_2.png) [@jhb8426](https://forums.yoyoexpert.com/u/jhb8426)\ **Post date:** [June 18, 2021, 8:36pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/8 "2021-06-18T20:36:18Z")
It could easily be stuck in customs. And if it was sent via USPS I believe their tracking stops when it leaves the country. ---
**Author:** ![Isaac](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/isaac/32/597931_2.png) [@Isaac](https://forums.yoyoexpert.com/u/Isaac)\ **Post date:** [June 18, 2021, 9:36pm UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/9 "2021-06-18T21:36:25Z")
> if it was sent via USPS I believe their tracking stops when it leaves the country. generally true, but last July USPS implemented a program called E-DELCON, which lets a small subset of countries’s postal services update the tracking data in USPS’s system, so it can be tracked to the door. [https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International](https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International) | | | | | --- | --- | --- | | Australia | Hong Kong | New Zealand | | Belarus | Iceland | Poland | | Belgium | Indonesia | Portugal | | Canada | Israel | Republic of Georgia | | Croatia | Japan | Romania | | Cyprus | Lebanon | Singapore | | Denmark | Lithuania | Thailand | | Estonia | Luxembourg | Turkey | | France | Malaysia | United Kingdom of Great Britain and Northern Ireland | | Germany | Malta | | | Gibraltar | Netherlands | | [17track.net](http://17track.net) is also useful, it will use the destination’s postal service tracking and output info from it as well, I’ve used it to track Russian origin packages before they arrived in the USA. ---
**Author:** ![jhb8426](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/jhb8426/32/631_2.png) [@jhb8426](https://forums.yoyoexpert.com/u/jhb8426)\ **Post date:** [June 19, 2021, 1:14am UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/10 "2021-06-19T01:14:20Z")
> [@Isaac](#): > > generally true, but last July USPS implemented a program called E-DELCON His location isn’t included in that list. But good to know in any event. ---
**Author:** ![r3stless](https://avatars.discourse-cdn.com/v4/letter/r/8c91f0/32.png) [@r3stless](https://forums.yoyoexpert.com/u/r3stless)\ **Post date:** [June 19, 2021, 4:19am UTC](https://forums.yoyoexpert.com/t/rewind-usa-package-missing/340454/11 "2021-06-19T04:19:24Z")
I had a package in USPS Limbo about a month still showed Chicago on my tracking when it landed on my doorstep. So don’t worry too much jt will reach you eventually. 2 weeks is pretty normal for an usps international order Nowadays.