# Question about returns **URL:** \ **Category:** Unrelated Discussion\ **Created:** [August 16, 2016, 10:24pm UTC](https://forums.yoyoexpert.com/t/question-about-returns/81561 "2016-08-16T22:24:25Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![omegaweapon56](https://avatars.discourse-cdn.com/v4/letter/o/ec9cab/32.png) [@omegaweapon56](https://forums.yoyoexpert.com/u/omegaweapon56)\ **Post date:** [August 16, 2016, 10:24pm UTC](https://forums.yoyoexpert.com/t/question-about-returns/81561/1 "2016-08-16T22:24:25Z")
I got a new throw yesterday that has a sharp price of metal near the response pad causing string fray. Do I address that where I bought it from witch is here or contact the company that made it? ---
**Author:** ![jhb8426](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/jhb8426/32/631_2.png) [@jhb8426](https://forums.yoyoexpert.com/u/jhb8426)\ **Post date:** [August 16, 2016, 11:16pm UTC](https://forums.yoyoexpert.com/t/question-about-returns/81561/2 "2016-08-16T23:16:48Z")
You should contact the store: [Contact@YoYoExpert.com](mailto:Contact@YoYoExpert.com) ---
**Author:** ![Toby2345](https://avatars.discourse-cdn.com/v4/letter/t/0ea827/32.png) [@Toby2345](https://forums.yoyoexpert.com/u/Toby2345)\ **Post date:** [August 16, 2016, 11:21pm UTC](https://forums.yoyoexpert.com/t/question-about-returns/81561/3 "2016-08-16T23:21:37Z")
I had a shutter for like 2 months before it went responsive and it wasn’t the bearing. I contacted yoyo factory and they just gave me the run around and were very short with me. I then contacted yoyoexpert and they were super helpful and friendly and let me exchange it. I would definitely contact yoyoexpert. ---
**Author:** ![YoYoExpertGarrett](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/yoyoexpertgarrett/32/1543_2.png) [@YoYoExpertGarrett](https://forums.yoyoexpert.com/u/YoYoExpertGarrett)\ **Post date:** [August 17, 2016, 1:37pm UTC](https://forums.yoyoexpert.com/t/question-about-returns/81561/4 "2016-08-17T13:37:36Z")
Like Jhb said, send us an email to [contact@yoyoexpert.com](mailto:contact@yoyoexpert.com) and we can help you out. Include your order/contact info and pictures of the damaged area if possible. Thanks!