# Duncan processing time

**URL:** <https://forums.yoyoexpert.com/t/duncan-processing-time/362622>\
**Category:** General Yo-Yo\
**Created:** [September 8, 2022, 11:47pm UTC](https://forums.yoyoexpert.com/t/duncan-processing-time/362622 "2022-09-08T23:47:31Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![SR1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/sr1/32/104603_2.png) [@SR1](https://forums.yoyoexpert.com/u/SR1)\
**Post date:** [September 8, 2022, 11:58pm UTC](https://forums.yoyoexpert.com/t/duncan-processing-time/362622/2 "2022-09-08T23:58:12Z")

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> [@Izipatia](#):
>
> Is this typical for Duncan?

😅😅😅

Let me put you on to some history lmao

> [@Contacting duncan](https://forums.yoyoexpert.com/t/contacting-duncan/340357):
>
> so, I bought a yoyo from duncans yoyo day sale. got email conformation of my order, but I still haven’t gotten my package or even shipping info… so I emailed them a simple email, no shipping info received from order. then I get an email from a different email address and name with weird business logos and such. she said, oh yes I see your order here, but we need your CC info please give and fill out this form. I already paid for the yoyo and I never gave my order number in the original email.…

Duncan has since turned it around quite a bit to be fair… their customer service is now really excellent, probably mostly thanks to Bryan Jardin ([bryan@yo-yo.com](mailto:bryan@yo-yo.com)). But I’d suggest reaching out to him, he’ll get your problem solved ASAP. He took really great care of me a couple months back with an issue I had. Duncan did a complete 180 for me recently… they make my favorite bimetal and the customer service game has improved ten fold despite being a little rough in the past.

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