# Duncan processing time **URL:** \ **Category:** General Yo-Yo\ **Created:** [September 8, 2022, 11:47pm UTC](https://forums.yoyoexpert.com/t/duncan-processing-time/362622 "2022-09-08T23:47:31Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Izipatia](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/izipatia/32/163141_2.png) [@Izipatia](https://forums.yoyoexpert.com/u/Izipatia)\ **Post date:** [September 8, 2022, 11:47pm UTC](https://forums.yoyoexpert.com/t/duncan-processing-time/362622/1 "2022-09-08T23:47:31Z")
I ordered something directly from Duncan for the first time over a week ago. It’s says payment is good and awaiting shipping the entire time. I emailed about it yesterday morning but no response. Is this typical for Duncan? ---
**Author:** ![SR1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/sr1/32/104603_2.png) [@SR1](https://forums.yoyoexpert.com/u/SR1)\ **Post date:** [September 8, 2022, 11:58pm UTC](https://forums.yoyoexpert.com/t/duncan-processing-time/362622/2 "2022-09-08T23:58:12Z")
> [@Izipatia](#): > > Is this typical for Duncan? 😅😅😅 Let me put you on to some history lmao > [@Contacting duncan](https://forums.yoyoexpert.com/t/contacting-duncan/340357): > > so, I bought a yoyo from duncans yoyo day sale. got email conformation of my order, but I still haven’t gotten my package or even shipping info… so I emailed them a simple email, no shipping info received from order. then I get an email from a different email address and name with weird business logos and such. she said, oh yes I see your order here, but we need your CC info please give and fill out this form. I already paid for the yoyo and I never gave my order number in the original email.… Duncan has since turned it around quite a bit to be fair… their customer service is now really excellent, probably mostly thanks to Bryan Jardin ([bryan@yo-yo.com](mailto:bryan@yo-yo.com)). But I’d suggest reaching out to him, he’ll get your problem solved ASAP. He took really great care of me a couple months back with an issue I had. Duncan did a complete 180 for me recently… they make my favorite bimetal and the customer service game has improved ten fold despite being a little rough in the past. ---
**Author:** ![UncleBenji920](https://avatars.discourse-cdn.com/v4/letter/u/dbc845/32.png) [@UncleBenji920](https://forums.yoyoexpert.com/u/UncleBenji920)\ **Post date:** [September 9, 2022, 12:31am UTC](https://forums.yoyoexpert.com/t/duncan-processing-time/362622/3 "2022-09-09T00:31:51Z")
I had sent two emails inquiring about my yoyo day order having some mistakes back in June and never received any response. Good luck. ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [September 9, 2022, 1:19am UTC](https://forums.yoyoexpert.com/t/duncan-processing-time/362622/4 "2022-09-09T01:19:21Z")
My Yoyo Day order several months after order. But it came as ordered. I placed an order a few months ago. It arrived a week or so later. Most mail when I lived in Kansas took about ten days. Now I’m spoiled by the Gargantuan Box store online. 🙂 ---
**Author:** ![Izipatia](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/izipatia/32/163141_2.png) [@Izipatia](https://forums.yoyoexpert.com/u/Izipatia)\ **Post date:** [September 20, 2022, 2:09am UTC](https://forums.yoyoexpert.com/t/duncan-processing-time/362622/5 "2022-09-20T02:09:38Z")
Well it’s been 3 weeks now and it’s not looking good. No replies to any of my emails. I reached out to Bryan, who had me forward an email to them, but it appears unread a week later so IDK what’s going on. I guess I’ll keep trying. This sucks. I really like Duncan toys and now I’m going to have to think twice about giving them business.