# Contacting duncan **URL:** \ **Category:** General Yo-Yo\ **Created:** [June 15, 2021, 10:41pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357 "2021-06-15T22:41:41Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![bjardin](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bjardin/32/129600_2.png) [@bjardin](https://forums.yoyoexpert.com/u/bjardin)\ **Post date:** [June 24, 2021, 3:22pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/85 "2021-06-24T15:22:23Z")
To ALL, Quick update - 90% of the orders have been shipped out/packed/waiting to be picked up. The rest who requested color change, address, quantity and etc… should be packed and shipped soon. If you have any questions about your order, tracking, etc… Please send it to [kfenshaw@flambeau.com](mailto:kfenshaw@flambeau.com) (feel free to copy me!!) [bryan@yo-yo.com](mailto:bryan@yo-yo.com). Another email should be sent out soon to make up for this huge mess. Again, really sorry for the inconvenience that we have caused you. ---
**Author:** ![TheThrowingGnome](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/thethrowinggnome/32/14231_2.png) [@TheThrowingGnome](https://forums.yoyoexpert.com/u/TheThrowingGnome)\ **Post date:** [June 24, 2021, 4:03pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/86 "2021-06-24T16:03:31Z")
Was a shipping email with tracking sent out @bjardin? I haven’t received anything since the initial purchase. ---
**Author:** ![BadWolfeCo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/badwolfeco/32/99733_2.png) [@BadWolfeCo](https://forums.yoyoexpert.com/u/BadWolfeCo)\ **Post date:** [June 24, 2021, 5:12pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/87 "2021-06-24T17:12:39Z")
I got a $1 charge from Flambeau today, so that’s progress. ---
**Author:** ![Anti\_HeRo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/anti_hero/32/189710_2.png) [@Anti\_HeRo](https://forums.yoyoexpert.com/u/Anti_HeRo)\ **Post date:** [June 24, 2021, 5:28pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/88 "2021-06-24T17:28:05Z")
I also see the $1 charge from Flambeau. ---
**Author:** ![Roy\_Dodge](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/roy_dodge/32/99408_2.png) [@Roy\_Dodge](https://forums.yoyoexpert.com/u/Roy_Dodge)\ **Post date:** [June 24, 2021, 5:46pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/89 "2021-06-24T17:46:00Z")
Aaaaand my (second) $1 charge has also disappeared from my account. Has not been replaced with a full order charge yet. Theater of the absurd… Meanwhile, over at Duncan/Flambeau/whomeverwewantoblame… [![](https://us1.discourse-cdn.com/flex015/uploads/yoyoexpert1/original/4X/a/7/9/a79e8a835487303cd629e142dfa31bcbf80d28e2.jpeg "-Yakety Sax- Music") ](https://www.youtube.com/watch?v=ZnHmskwqCCQ) ---
**Author:** ![hobby\_master](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/hobby_master/32/145533_2.png) [@hobby\_master](https://forums.yoyoexpert.com/u/hobby_master)\ **Post date:** [June 25, 2021, 1:20am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/90 "2021-06-25T01:20:34Z")
seems like things are slowly rolling out, I was told mine will ship on the 28th… ---
**Author:** ![yoyojoe](https://avatars.discourse-cdn.com/v4/letter/y/e99b99/32.png) [@yoyojoe](https://forums.yoyoexpert.com/u/yoyojoe)\ **Post date:** [June 25, 2021, 9:23pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/91 "2021-06-25T21:23:40Z")
Still waiting on a reply from Duncan for an issue I had with my order from before the yoyo day sale. Has anyone gotten a response in the last week? ---
**Author:** ![Roy\_Dodge](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/roy_dodge/32/99408_2.png) [@Roy\_Dodge](https://forums.yoyoexpert.com/u/Roy_Dodge)\ **Post date:** [June 25, 2021, 11:41pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/92 "2021-06-25T23:41:43Z")
Still no contact from Duncan, no update to order status on website. Just emailed @bjardin to cancel my order. ---
**Author:** ![hobby\_master](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/hobby_master/32/145533_2.png) [@hobby\_master](https://forums.yoyoexpert.com/u/hobby_master)\ **Post date:** [June 26, 2021, 1:04am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/93 "2021-06-26T01:04:13Z")
I had to email flambeu to know the update status every time. just FYI ---
**Author:** ![SR1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/sr1/32/104603_2.png) [@SR1](https://forums.yoyoexpert.com/u/SR1)\ **Post date:** [June 26, 2021, 1:50am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/94 "2021-06-26T01:50:58Z")
Wild. It’s such STANDARD practice to email out a tracking number these days when an order is placed/shipped. Feels like 1998 or some shiii up in this. ---
**Author:** ![Anti\_HeRo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/anti_hero/32/189710_2.png) [@Anti\_HeRo](https://forums.yoyoexpert.com/u/Anti_HeRo)\ **Post date:** [June 26, 2021, 11:33am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/95 "2021-06-26T11:33:54Z")
Hey Duncan if yall need some help licking those stamps hit my dm’s up… let’s get them throws out to the masses ---
**Author:** ![beherenow](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/beherenow/32/125309_2.png) [@beherenow](https://forums.yoyoexpert.com/u/beherenow)\ **Post date:** [June 26, 2021, 5:00pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/96 "2021-06-26T17:00:28Z")
I’ve sent 2 emails over the last week. They have not been replied too. The dollar charge dropped off. ---
**Author:** ![TheThrowingGnome](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/thethrowinggnome/32/14231_2.png) [@TheThrowingGnome](https://forums.yoyoexpert.com/u/TheThrowingGnome)\ **Post date:** [June 28, 2021, 3:40pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/97 "2021-06-28T15:40:54Z")
I just emailed the contact at Flambeau that Bryan suggested and received a response in 24minutes. They have my order and it’s set to ship on the 30th. Positive development. ---
**Author:** ![SethieG](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@SethieG](https://forums.yoyoexpert.com/u/SethieG)\ **Post date:** [June 28, 2021, 4:22pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/98 "2021-06-28T16:22:57Z")
I got the same response as well. ---
**Author:** ![Anti\_HeRo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/anti_hero/32/189710_2.png) [@Anti\_HeRo](https://forums.yoyoexpert.com/u/Anti_HeRo)\ **Post date:** [June 28, 2021, 4:32pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/99 "2021-06-28T16:32:34Z")
I’m just curious if anyone has actually recieved anything from the duncan yoyoday sale? ---
**Author:** ![enslaved77](https://avatars.discourse-cdn.com/v4/letter/e/eada6e/32.png) [@enslaved77](https://forums.yoyoexpert.com/u/enslaved77)\ **Post date:** [June 28, 2021, 5:06pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/100 "2021-06-28T17:06:33Z")
I’ve been going back and forth through email and getting no where. Can’t get replies unless I send multiple emails. At first they needed more credit card info, next they needed the order number ( which they had already), then said it would ship on 24th, still nothing and no reply to my emails. It’s almost a month now, this is ridiculous ---
**Author:** ![RC\_yo-yo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/rc_yo-yo/32/168781_2.png) [@RC\_yo-yo](https://forums.yoyoexpert.com/u/RC_yo-yo)\ **Post date:** [June 28, 2021, 5:12pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/101 "2021-06-28T17:12:09Z")
I just sent a email telling them to cancel my order. I still haven’t heard anything directly from them since I received the “order confirmation” on 6/7. I’m done with them. ---
**Author:** ![ottoast](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/ottoast/32/131724_2.png) [@ottoast](https://forums.yoyoexpert.com/u/ottoast)\ **Post date:** [June 28, 2021, 5:15pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/102 "2021-06-28T17:15:13Z")
I received half of my order last Thursday. Don’t know what happened to the other half 🤷‍♂️ ---
**Author:** ![Roy\_Dodge](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/roy_dodge/32/99408_2.png) [@Roy\_Dodge](https://forums.yoyoexpert.com/u/Roy_Dodge)\ **Post date:** [June 28, 2021, 5:17pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/103 "2021-06-28T17:17:32Z")
Sent an email requesting a cancellation on Friday and received notification that the cancel was processed today. Best communication from Duncan yet. ---
**Author:** ![Microcystin](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Microcystin](https://forums.yoyoexpert.com/u/Microcystin)\ **Post date:** [June 28, 2021, 7:00pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/104 "2021-06-28T19:00:00Z")
I got my order yesterday so it took 23 days. That’s like ordering from Banggood or Aliexpress. I think it would be upsetting if I had paid full price for something, but at 70% off I can’t really complain. Both times I emailed them I got a response within 12 Hours. The first response was a canned reply the second one I sent to Bryan who forwarded it to Kristen and she gave me an ETA of 6/28 and it’s here earlier. [Previous page](https://forums.yoyoexpert.com/t/contacting-duncan/340357.md?page=4) [Next page](https://forums.yoyoexpert.com/t/contacting-duncan/340357.md?page=6)