# Contacting duncan **URL:** \ **Category:** General Yo-Yo\ **Created:** [June 15, 2021, 10:41pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357 "2021-06-15T22:41:41Z")\ **Posts on this page:** 20\ **Page:** 16
**Author:** ![YoYoExpertGarrett](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/yoyoexpertgarrett/32/1543_2.png) [@YoYoExpertGarrett](https://forums.yoyoexpert.com/u/YoYoExpertGarrett)\ **Post date:** [September 24, 2021, 2:48pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/306 "2021-09-24T14:48:24Z")
If you have a problem with a yoyo you can always reach out to the retailer you purchased it from rather than the manufacturer. Happy to help out with any issues. 🙂 ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [September 27, 2021, 11:54pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/307 "2021-09-27T23:54:16Z")
Out of the blue! I received my Duncan Haymaker in the mail today! After the order had been deleted by Duncan on their webstie? It is beautiful! The fit and finish are flawless. The concave bearing is very nice. The yoyo spins forever with no vibration or noise. I am very impressed! The only charge to my account was $1 test charge. The order was placed in early June. It is just a few days short of four months. ![Duncan_Haymaker](https://us1.discourse-cdn.com/flex015/uploads/yoyoexpert1/original/4X/d/0/b/d0b83fe5e216d0e9ef32bf15229e6865edbaeaf4.jpeg) PS. Duncan did charge my account for the proper amount the following day. ---
**Author:** ![yoyojoe](https://avatars.discourse-cdn.com/v4/letter/y/e99b99/32.png) [@yoyojoe](https://forums.yoyoexpert.com/u/yoyojoe)\ **Post date:** [October 7, 2021, 8:34pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/308 "2021-10-07T20:34:32Z")
Thought I would post an update. Still waiting on my refund for my FH1AL. I think it’s been something like 27 days since I shipped the yoyo back to Duncan now. ---
**Author:** ![Benmichael86](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/benmichael86/32/64422_2.png) [@Benmichael86](https://forums.yoyoexpert.com/u/Benmichael86)\ **Post date:** [October 7, 2021, 9:04pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/309 "2021-10-07T21:04:40Z")
My Ti Freehand came pre-scratched 😭 Wondering if it’s worth the effort to reach out. Anyone have issues with theirs? ---
**Author:** ![YoYoExpertGarrett](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/yoyoexpertgarrett/32/1543_2.png) [@YoYoExpertGarrett](https://forums.yoyoexpert.com/u/YoYoExpertGarrett)\ **Post date:** [October 7, 2021, 9:11pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/310 "2021-10-07T21:11:11Z")
Ti Freehand from us? Or did you buy directly from Duncan? If it’s from us feel free to send an email, give us a call, or even just send me a PM and I can help you out. ---
**Author:** ![SR1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/sr1/32/104603_2.png) [@SR1](https://forums.yoyoexpert.com/u/SR1)\ **Post date:** [October 7, 2021, 9:11pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/311 "2021-10-07T21:11:59Z")
Literally blown away at all the continued issues with Duncan, even past the yoyo day sale. Someone like Marcus Lemonis needs to come in and help them the hell out REAL BAD. ---
**Author:** ![Benmichael86](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/benmichael86/32/64422_2.png) [@Benmichael86](https://forums.yoyoexpert.com/u/Benmichael86)\ **Post date:** [October 7, 2021, 9:58pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/312 "2021-10-07T21:58:35Z")
Sadly, it’s not from YYE. I appreciate your attentiveness though! ---
**Author:** ![Ed-C](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/ed-c/32/132116_2.png) [@Ed-C](https://forums.yoyoexpert.com/u/Ed-C)\ **Post date:** [October 7, 2021, 10:02pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/313 "2021-10-07T22:02:49Z")
Personally, I’d never let a $300 throw that came scratched, stand. ---
**Author:** ![bjardin](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bjardin/32/129600_2.png) [@bjardin](https://forums.yoyoexpert.com/u/bjardin)\ **Post date:** [October 7, 2021, 11:37pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/314 "2021-10-07T23:37:39Z")
Hi, I’m just seeing this. We’d be happy to work with the store you bought these. Let me know asap! ---
**Author:** ![bjardin](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bjardin/32/129600_2.png) [@bjardin](https://forums.yoyoexpert.com/u/bjardin)\ **Post date:** [October 7, 2021, 11:41pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/315 "2021-10-07T23:41:05Z")
Hi YoYoJoe, What is the name you used to email us? If it took us 1-14 days to refund, that is on us. But refund takes x amount of days depending on bank. But it should be no more than 7 business days for sure. If you can tell me your email or name when you sent us an email, I can help you. ---
**Author:** ![RC\_yo-yo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/rc_yo-yo/32/168781_2.png) [@RC\_yo-yo](https://forums.yoyoexpert.com/u/RC_yo-yo)\ **Post date:** [October 25, 2021, 2:09am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/316 "2021-10-25T02:09:08Z")
When will Duncan be up and running normal? The website is still down. It’s been a long time. ---
**Author:** ![bjardin](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bjardin/32/129600_2.png) [@bjardin](https://forums.yoyoexpert.com/u/bjardin)\ **Post date:** [October 28, 2021, 12:51am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/317 "2021-10-28T00:51:10Z")
Hello! We are half way through moving our inventory to a new warehouse. Hang tight! :heart: ---
**Author:** ![MattC](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/mattc/32/258241_2.png) [@MattC](https://forums.yoyoexpert.com/u/MattC)\ **Post date:** [October 28, 2021, 12:51am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/318 "2021-10-28T00:51:36Z")
We believe in you. ---
**Author:** ![yoyojoe](https://avatars.discourse-cdn.com/v4/letter/y/e99b99/32.png) [@yoyojoe](https://forums.yoyoexpert.com/u/yoyojoe)\ **Post date:** [October 28, 2021, 2:02am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/319 "2021-10-28T02:02:01Z")
Forgot to post my issue was fully resolved ---
**Author:** ![Anti\_HeRo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/anti_hero/32/189710_2.png) [@Anti\_HeRo](https://forums.yoyoexpert.com/u/Anti_HeRo)\ **Post date:** [November 13, 2021, 2:01pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/320 "2021-11-13T14:01:59Z")
![Screenshot_20211113-055331_Email](https://us1.discourse-cdn.com/flex015/uploads/yoyoexpert1/original/4X/e/7/8/e7808d42be9bf394fe1ea39028330b4c3038d7b2.jpeg) what in the? Anyone else get this email from Duncan? ---
**Author:** ![Chriscatastrophe](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/chriscatastrophe/32/111769_2.png) [@Chriscatastrophe](https://forums.yoyoexpert.com/u/Chriscatastrophe)\ **Post date:** [November 13, 2021, 2:21pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/321 "2021-11-13T14:21:31Z")
Yeah lol ---
**Author:** ![Raindog3030](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/raindog3030/32/131635_2.png) [@Raindog3030](https://forums.yoyoexpert.com/u/Raindog3030)\ **Post date:** [November 13, 2021, 2:41pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/322 "2021-11-13T14:41:31Z")
Also, yes… ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [November 13, 2021, 5:47pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/323 "2021-11-13T17:47:43Z")
No, I didn’t get that email but anyone can get the 15% discount whenever they re-open. All you have to do is sign up for a notification email on their pop-up. Maybe that is not the discount they have promised those of us that got caught up in their Yoyo Day fiasco? ---
**Author:** ![beherenow](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/beherenow/32/125309_2.png) [@beherenow](https://forums.yoyoexpert.com/u/beherenow)\ **Post date:** [November 14, 2021, 10:03pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/324 "2021-11-14T22:03:59Z")
Yes. ---
**Author:** ![BadWolfeCo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/badwolfeco/32/99733_2.png) [@BadWolfeCo](https://forums.yoyoexpert.com/u/BadWolfeCo)\ **Post date:** [November 15, 2021, 7:29pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/325 "2021-11-15T19:29:06Z")
Hey I got that email too! Looks like the email got sent out about 5 months late based on the date 😆 That really looks like a general email to subscribers, not a “we messed up and we’re sorry” so I doubt it’s the promised recompense for yoyo day. On my email it says it’s from Duncan via automations dot mcsv dot net, which is a MailChimp service. MailChimp is an email newsletter service, so it looks like maybe they just put the date very wrong on an automated email? [Previous page](https://forums.yoyoexpert.com/t/contacting-duncan/340357.md?page=15) [Next page](https://forums.yoyoexpert.com/t/contacting-duncan/340357.md?page=17)