# Contacting duncan **URL:** \ **Category:** General Yo-Yo\ **Created:** [June 15, 2021, 10:41pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357 "2021-06-15T22:41:41Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![yoyojoe](https://avatars.discourse-cdn.com/v4/letter/y/e99b99/32.png) [@yoyojoe](https://forums.yoyoexpert.com/u/yoyojoe)\ **Post date:** [August 27, 2021, 5:18am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/286 "2021-08-27T05:18:53Z")
Duncan does makes some quality products in the mix. I’ve had plenty of 10/10 smooth Duncan’s (tourney, orbital gtx, and butterfly Al). ---
**Author:** ![Berndog25](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/berndog25/32/133715_2.png) [@Berndog25](https://forums.yoyoexpert.com/u/Berndog25)\ **Post date:** [August 27, 2021, 5:20am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/287 "2021-08-27T05:20:18Z")
For sure. My Duncan Haymaker Beta is 8/10 smooth, and plays great. Makes it all the more annoying that this stuff is going on, with QC and fulfillment. ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [August 27, 2021, 5:47am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/288 "2021-08-27T05:47:40Z")
I’m still waiting on my Hamaker Beta. Oh well… ---
**Author:** ![Berndog25](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/berndog25/32/133715_2.png) [@Berndog25](https://forums.yoyoexpert.com/u/Berndog25)\ **Post date:** [August 27, 2021, 5:51am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/289 "2021-08-27T05:51:39Z")
That’s really unfortunate. I bought one from Yoyo Expert when it first came out. Think I’ll stick to only buying from YYE. Never had a problem with their worldwide shipping, usually DHL Worldwide Express. Hope you get yours soon. ---
**Author:** ![mmuuggwwoorrtt](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/mmuuggwwoorrtt/32/96376_2.png) [@mmuuggwwoorrtt](https://forums.yoyoexpert.com/u/mmuuggwwoorrtt)\ **Post date:** [August 27, 2021, 6:00am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/290 "2021-08-27T06:00:40Z")
Agreed, this Yoshicuda is the only vibey yo-yo I’ve had from them (aside from some plastics and vintage stuff) ---
**Author:** ![yoyojoe](https://avatars.discourse-cdn.com/v4/letter/y/e99b99/32.png) [@yoyojoe](https://forums.yoyoexpert.com/u/yoyojoe)\ **Post date:** [September 2, 2021, 7:40pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/291 "2021-09-02T19:40:40Z")
It’s been about 10 days since they said they were going to refund me and send me a return slip but no email or notice yet. If anyone is going to go this route it’s very slow. ---
**Author:** ![Benmichael86](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/benmichael86/32/64422_2.png) [@Benmichael86](https://forums.yoyoexpert.com/u/Benmichael86)\ **Post date:** [September 2, 2021, 9:21pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/292 "2021-09-02T21:21:44Z")
> [@craZivn](#): > > If Duncan covers the return shipping I think that’s about as fair as can be expected from anyone. They need to just take the hit and refund people with the damaged items without having them return them. This is an unprecedented cluster-f where people are not only expected to wait but to be willing to pay shipping to return said damaged items. ---
**Author:** ![Roy\_Dodge](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/roy_dodge/32/99408_2.png) [@Roy\_Dodge](https://forums.yoyoexpert.com/u/Roy_Dodge)\ **Post date:** [September 2, 2021, 11:10pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/293 "2021-09-02T23:10:13Z")
Yikes… This clown show is still unfolding? So glad I got out of it months ago… ---
**Author:** ![TheThrowingGnome](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/thethrowinggnome/32/14231_2.png) [@TheThrowingGnome](https://forums.yoyoexpert.com/u/TheThrowingGnome)\ **Post date:** [September 2, 2021, 11:13pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/294 "2021-09-02T23:13:44Z")
> [@Roy\_Dodge](#): > > clown show is still unfolding? How epic would it be if people still haven’t got their yo-yos and/or refunds by next years yoyo day!!! ---
**Author:** ![YoYoExpertGarrett](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/yoyoexpertgarrett/32/1543_2.png) [@YoYoExpertGarrett](https://forums.yoyoexpert.com/u/YoYoExpertGarrett)\ **Post date:** [September 3, 2021, 3:12pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/295 "2021-09-03T15:12:59Z")
‘Cluster-F’ or not, you can’t expect a company to give away free merchandise just because they made a mistake. They should 100% offer prepaid shipping for returns on damaged items, and a future discount is a nice apology, but to just take a loss on all the orders would not make sense for anyone involved. It’s definitely a frustrating situation, I imagine just as frustrating for the people at Duncan as the customers. ---
**Author:** ![Benmichael86](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/benmichael86/32/64422_2.png) [@Benmichael86](https://forums.yoyoexpert.com/u/Benmichael86)\ **Post date:** [September 3, 2021, 4:10pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/296 "2021-09-03T16:10:23Z")
Those are good points. Thanks for the perspective from the business side. I was thinking that with the above FH AL1, that will likely be thrown in the trash. So, why not let him hang on to it instead of taking a hit on return shipping. But I can also see how doing that over multiple occurrences can leave them open to people being dishonest and reporting damage when there may not actually be damage. ---
**Author:** ![YoYoExpertGarrett](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/yoyoexpertgarrett/32/1543_2.png) [@YoYoExpertGarrett](https://forums.yoyoexpert.com/u/YoYoExpertGarrett)\ **Post date:** [September 3, 2021, 4:17pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/297 "2021-09-03T16:17:12Z")
Yeah, that’s true for some situations it may be easier to just let the customer keep the damaged item rather than throw it away. But they also may want to have the item in hand to troubleshoot the defect or salvage parts. Idk exactly how Duncan would handle returns, but i’m sure there’s some sort of system in place. Either way I know Bryan has been working hard to make everything right so hopefully this thread will come to an end soon. ---
**Author:** ![yoyojoe](https://avatars.discourse-cdn.com/v4/letter/y/e99b99/32.png) [@yoyojoe](https://forums.yoyoexpert.com/u/yoyojoe)\ **Post date:** [September 3, 2021, 4:18pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/298 "2021-09-03T16:18:48Z")
Yeah Bryan has been the best part of this whole thing. ---
**Author:** ![Benmichael86](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/benmichael86/32/64422_2.png) [@Benmichael86](https://forums.yoyoexpert.com/u/Benmichael86)\ **Post date:** [September 3, 2021, 4:56pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/299 "2021-09-03T16:56:23Z")
> [@YoYoExpertGarrett](#): > > Either way I know Bryan has been working hard to make everything right Very true. Duncan is lucky to have Bryan on the team. ---
**Author:** ![fos1](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/fos1/32/150706_2.png) [@fos1](https://forums.yoyoexpert.com/u/fos1)\ **Post date:** [September 18, 2021, 9:54pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/300 "2021-09-18T21:54:55Z")
The saga drags on, or does it? I checked into my account at Duncan. My account still show that I ordered something on the main page and shows a balance due for the price of the Yoyo that I ordered. However, when you go to the orders page, it indicates that I have never placed and order. It had been there until recently and now it is gone. I wonder about Duncan’s company profile. They sell to big box stores all of the world from grocery stores, pharmacies , toy stores, and just about everywhere. You can see they yoyos on shelves everywhere. Probably 10s of thousands of them. I doubt that they even care about online sales to individuals. The revenue is so small it probably doesn’t show on their ledger books. If I ever get a discount email, I may give it a try. It might be better for everyone if Duncan just made their Yoyos available through already established online sites such as this one? Just a thought. Oh well. ---
**Author:** ![bwn](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/bwn/32/119742_2.png) [@bwn](https://forums.yoyoexpert.com/u/bwn)\ **Post date:** [September 18, 2021, 10:01pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/301 "2021-09-18T22:01:21Z")
I have two Yoshicudas, one from this sale, and I think the slightly sharp/raised inner edge of the weight rings are unfortunately just par for the course with this model. It seems like I got lucky with vibe on both of mine. Personally, I otherwise love the design enough that the rings don’t really bother me, but it’s still a shame. ---
**Author:** ![yoyojoe](https://avatars.discourse-cdn.com/v4/letter/y/e99b99/32.png) [@yoyojoe](https://forums.yoyoexpert.com/u/yoyojoe)\ **Post date:** [September 22, 2021, 5:10pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/302 "2021-09-22T17:10:35Z")
It’s been about 12 days since I shipped off my yoyo back to Duncan and I’m still waiting for my refund. ---
**Author:** ![beherenow](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/beherenow/32/125309_2.png) [@beherenow](https://forums.yoyoexpert.com/u/beherenow)\ **Post date:** [September 22, 2021, 6:07pm UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/303 "2021-09-22T18:07:17Z")
The only reason I even found this thread is lack of communication from Duncan. After a couple of weeks went by and not getting a reply or ship notice from Duncan I did a search and found this thread along with others mentioned at FB and such. I would have been happy being kept up to date. ---
**Author:** ![RC\_yo-yo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/rc_yo-yo/32/168781_2.png) [@RC\_yo-yo](https://forums.yoyoexpert.com/u/RC_yo-yo)\ **Post date:** [September 24, 2021, 4:13am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/304 "2021-09-24T04:13:10Z")
The site is still down. What happened to Duncan? ---
**Author:** ![Polarbear](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.yoyoexpert.com/polarbear/32/103466_2.png) [@Polarbear](https://forums.yoyoexpert.com/u/Polarbear)\ **Post date:** [September 24, 2021, 6:29am UTC](https://forums.yoyoexpert.com/t/contacting-duncan/340357/305 "2021-09-24T06:29:41Z")
Bought an Orbital GTX from another reputable online yoyo store last year only to have it be one of only 2 throws I’ve ever stripped over a couple hundred. I hardly palm tightened it and it peeled easier than a banana. Brought it up with Flambeau, and was told to go pound sand. I asked them to cancel all current orders I had with them after that. A week later I get a shipping notification for one of my “cancelled” orders for a ‘Duncan Equals Love’ engraved throw. What a slap to the face. $80 down the drain after spending over $600 on them the same year. Some amazing throws, but some of the worst customer service I’ve ever experienced. [Previous page](https://forums.yoyoexpert.com/t/contacting-duncan/340357.md?page=14) [Next page](https://forums.yoyoexpert.com/t/contacting-duncan/340357.md?page=16)