# Bad Customer Service from YoYoFactory
**URL:** https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820
**Category:** General Yo-Yo
**Created:** [March 14, 2012, 5:35pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820 "2012-03-14T17:35:35Z")
**Posts on this page:** 11
**Page:** 2
### Author:  [@Dyepb\_16](https://forums.yoyoexpert.com/u/Dyepb_16)
#### Post date: [March 15, 2012, 6:00pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/21 "2012-03-15T18:00:21Z")
> [@Patrick\_M](#):
>
> @yoyomaverick - We’re working on it… Including a multitool with every single product isn’t always realistic from a cost stand point. The new 2012 Genesis / SuperNova / Superstar, however, all come packaged with a replacement SPEC bearing, replacement pads, and a multitool!
Thats pretty cool!!
Also I want to say thank you to Patrick for helping me with this issue and setting it right.
---
### Author:  [@stephosh](https://forums.yoyoexpert.com/u/stephosh)
#### Post date: [March 15, 2012, 8:06pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/22 "2012-03-15T20:06:18Z")
I’ve had 22 YYF yoyos. No problems yet except for one and that was my fault.
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### Author:  [@swagwagon](https://forums.yoyoexpert.com/u/swagwagon)
#### Post date: [March 15, 2012, 9:44pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/23 "2012-03-15T21:44:08Z")
My experience with YYF customer service has been great, actually. I got a ROCKstar with a dud bearing. YYF sent me not only a replacement flat bearing but also a center trac and a couple of replacement pads.
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### Author:  [@Kuroigreen](https://forums.yoyoexpert.com/u/Kuroigreen)
#### Post date: [March 15, 2012, 11:07pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/24 "2012-03-15T23:07:48Z")
I had the most amazing customer service from yyf. A year ago my 44’s bearing was completely stuck so I sent it in. When I got it back, they had included 3 bearings, a holder, a bearing remover, and a bunch of other cool stuff. Ever since then I’ve never hesitated on a yyf product.
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### Author:  [@nicholi2789](https://forums.yoyoexpert.com/u/nicholi2789)
#### Post date: [March 16, 2012, 12:26am UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/25 "2012-03-16T00:26:37Z")
> [@Patrick\_M](#):
>
> @nicholi2789 - Actually, we are a company that very much values every single customer and we are well prepared to deal with our customers. I greatly apologize for the inconvenience that you experienced, though the majority of customer issues that we get on a daily basis are handled very well. As I mentioned to the OP, YYF is still a company made up of only a handful of dedicated yo-yo players who are trying to offer what we see as some of the best possible yo-yos. There will be mistakes and we are more than happy to work with our customers to see them off happy and enjoying our yo-yos. [Patrick@yoyofactory.com](mailto:Patrick@yoyofactory.com) is my email if you want to pursue a solution with your faulty products.
It’s a bit late for all that.
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### Author:  [@Slade\_Riggs](https://forums.yoyoexpert.com/u/Slade_Riggs)
#### Post date: [March 16, 2012, 1:02am UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/26 "2012-03-16T01:02:31Z")
My yuuksta, superg and genesis when I got them all had tight bearing seats. I destroyed my CT that I had in my super g but I will admit that it was my fault not taking my time to remove the bearing properly and slowly. Now I am in no way supporting yoyofactory or taking anything away, but all my emails have never been answered ever and alot of their yoyos have tight bearing seats but that being said there is some reason to this maddness.
With those tight bearing seats though it make the yoyo very smooth when you first get it, over time depending on how much you unscrew the yoyo and how many times you change the bearing it can start to become not as smooth as it once was. I do belive now (since I have alot more experience that when I got that super g) that you should try your hardest to never unscrew your yoyo. Change the bearing to whatever bearing you want and screw it together and leave it that way. Yoyos are very wierd I might add, bearings in every other situation and machine are allmost allways not ment to be removed ever and they are made to last. Yoyos are wierd in that, we can change the bearing at will over and over again so just keep that in mind. Get the knots out with a pin or paperclip or somthing of that sort. I though that was stupid when I first saw that but now I realize why the never unscrewed their yoyos. Bearings do not need to be cleaned very often but every now and then is fine so just changing and cleaning is really the only reason you should unscrew your yoyo in my honest opinion.
It definitly would not hurt for YYF to mention these facts just to give a heads up to the buyers of their yoyos.
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### Author:  [@Interzone](https://forums.yoyoexpert.com/u/Interzone)
#### Post date: [March 16, 2012, 3:46pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/27 "2012-03-16T15:46:20Z")
I’ve had poor customer service and faulty products from YYF also –
The bearing seat was so tight on my Superstar I ended up scratching the inside wall trying to remove the bearing (pre multi-tool days) - I contacted the retailer first and they asked me to send it back to them. They also couldn’t remove the bearing and told me to contact YYF directly via email which I did - had no response for a couple of weeks so I got back in touch with the retailer again who then contacted YYF themselves, YYF told them that they had emailed me but it must of gone to my spam folder or something - I did a full search of my Gmail account but I couldn’t find anything from YYF. I think it was Patrick who eventually contacted me and offered a replacement which was cool but the saga had taken so much time YYF no longer had the same colour-way in stock so I just ended up taking the hit.
Ironically the YYF bearing removal tool was released about a month or so after this episode!
With regards to faulty products my two 1st run Northstars both cracked and became un-playable within three or so weeks of receiving them, the white one was hardly thrown and the orange one had a fair amount of use but still should of lasted longer than a few weeks - now they both don’t spin for very long and play awful!
Saying that I recently bought a 2011 VK Supernova and it’s a brilliant high end throw – good with bad I guess!
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### Author:  [@burialhound](https://forums.yoyoexpert.com/u/burialhound)
#### Post date: [March 16, 2012, 4:07pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/28 "2012-03-16T16:07:16Z")
> [@YoYoFactoryFreak](#):
>
> You think YYF bearing seats are tight? Im assuming you’ve never had a C3. Specificly (no idea how to spell that word :P) halo and Di Base.
Thats the truth, with my Solar I really think it is impossible to take the bearing out. I just don’t like that yoyo in general.
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### Author:  [@Swatnoodle](https://forums.yoyoexpert.com/u/Swatnoodle)
#### Post date: [March 16, 2012, 5:10pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/29 "2012-03-16T17:10:26Z")
My c3 master galaxy bearing seat wasn’t as tight as most yyf throws.
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### Author:  [@nicholi2789](https://forums.yoyoexpert.com/u/nicholi2789)
#### Post date: [March 16, 2012, 5:49pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/30 "2012-03-16T17:49:30Z")
> [@Swatnoodle](#):
>
> My c3 master galaxy bearing seat wasn’t as tight as most yyf throws.
Yeah, the seat on my beserker was perfectly reasonable as well. C3 makes good throws.
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### Author:  [@jrodriguez](https://forums.yoyoexpert.com/u/jrodriguez)
#### Post date: [March 16, 2012, 6:03pm UTC](https://forums.yoyoexpert.com/t/bad-customer-service-from-yoyofactory/35820/31 "2012-03-16T18:03:33Z")
This thread has more than run it’s course. Patrick and Ben have provided a way for folks to seek assistance should they have problems with a YYF product - email [Patrick@yoyofactory.com](mailto:Patrick@yoyofactory.com), [contact@yoyofactory.com](mailto:contact@yoyofactory.com), or contact the retailer you purchased it from.
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